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Facilities Maintenance Helpdesk Administrator
4 weeks ago
Job Title: Facilities Maintenance Helpdesk Operative
Based: Burton-upon-Trent
Reports to: Director
Full Time / Permanent position
**About this Opportunity**
We are looking for a Facilities Helpdesk Co-ordinator to support our busy and growing business.
The role will oversee the day-to-day management of the Facilities Helpdesk services. The operative will need to answer calls and queries from customers, respond to jobs raised and ensure the tasks are responded to within the agreed timescale. All job information gathered from the operation of the account is to be reported on the CAFM system in a useful and informative way.
**Experience**
[Essential] Excellent PC based skills, with experience of Word/Excel and Outlook.
[Desirable] Previous experience of facilities maintenance helpdesk operations and processes.
[Desirable] Previous experience of CAFM systems.
**Aptitudes - **[Essential]
Must demonstrate a strong sense of customer focus.
Excellent verbal, and good standard of written, communication skills.
Self-motivated and systematic.
Results / tasks orientated, attention to detail and accuracy.
Excellent time management and organisational skills.
Ability to work as part of a team, as well as independently.
Able to work under pressure with changing demands and priorities.
**Job Types**: Full-time, Permanent
**Benefits**:
- Free parking
Schedule:
- Monday to Friday
Work Location: One location
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