Guest Service Assistant

5 months ago

Leicester, United Kingdom Wyndham Hotels & Resorts Full time

The main purpose of the role of Reception Team Member is to ensure that the hotel guests receive an enjoyable stay having experienced excellent customer service. To monitor hotel security, serve room and drinks service to guests, carry out cleaning duties, and assist guests with requests or inquiries. Duties include:

- Provide a friendly, courteous, and professional service at all times and personally greet all visitors entering the reception areas.
- Ensure guests queries are answered in a prompt, professional manner
- Build up personal one-to-one relationships with regular guests.
- Monitor and check guests into the building.
- Direct all guests to the appropriate areas of the building.
- Assist any guests who may have special needs in moving around the building.
- Have full knowledge of all the activities, events, and bookings within the building.
- Demonstrate an exemplary understanding of the local area and facilities.
- To ensure good communication with all colleagues and supervisors.
- Promptly report any customer complaints to the Reception Manager or Manager on duty.
- Demonstrate a good understanding of the use of telephone, and property management systems.
- Ensure both reception areas are kept clean and tidy at all times.
- Adhere to company practices and procedures at all times, in particular, those relating to discipline, and Health and Safety.
- Undertake any additional duties as reasonably directed by Management.

**Job Types**: Part-time

**Job Types**: Part-time, Contract, Permanent

**Job Types**: Part-time, Permanent
Part-time hours: 8 per week

**Salary**: £10.42 per hour

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift

Work Location: In person

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