Guest Service Assistant
6 days ago
About RBH Hospitality Management
RBH Hospitality Management is a leading hospitality company that values its people and strives to create a positive work environment. We believe in diversity, health and wellbeing, sustainability, and individuality, which sets us apart from our competitors.
A Day in the Life of a Guest Services Assistant
As a Guest Services Assistant, you will be working in a fast-paced environment where no two days are the same. You will be responsible for providing exceptional customer service, handling guest inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities
- Provide excellent customer service to guests, responding to their needs and resolving issues in a timely and professional manner.
- Handle guest inquiries, either in person, by phone, or via email.
- Work collaboratively with the front office team to ensure seamless guest service.
- Assist with room assignments, check-ins, and check-outs.
- Maintain accurate records and reports, as required.
Requirements
- Excellent communication and interpersonal skills.
- Previous experience in a customer-facing role, preferably in the hospitality industry.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Basic computer skills and proficiency in using hotel software systems.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
Equal Opportunities
RBH Hospitality Management is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals.
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