Customer Service Representative

2 months ago

Leicester, Leicester, United Kingdom RBH Full time

About RBH Hospitality Management

RBH Hospitality Management is a leading hospitality company that values its people and strives to create a positive work environment. We believe in diversity, health and wellbeing, sustainability, and individuality, which sets us apart from our competitors.

A Day in the Life of a Guest Services Assistant

As a Guest Services Assistant, you will be responsible for providing exceptional customer service to our guests. You will work closely with the Front Office Manager to ensure that all guests receive a warm and welcoming experience. Your duties will include:

  • Providing information and assistance to guests
  • Handling guest complaints and resolving issues
  • Working with the housekeeping team to ensure that rooms are clean and ready for guests
  • Assisting with food and beverage service

Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Experience in a customer-facing role, preferably in the hospitality industry
  • A can-do attitude and a willingness to learn
  • Basic computer skills and a professional telephone voice

What We Offer

As a Guest Services Assistant with RBH Hospitality Management, you will have access to a range of benefits, including:

  • Discounted hotel room rates for you and your friends and family
  • Extra days holiday for your birthday
  • Flexible working arrangements
  • Pension
  • Free meals on duty

Equal Opportunities

RBH Hospitality Management is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment and strive to provide reasonable adjustments for candidates with disabilities.

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