Guest Service Assistant

2 months ago

Leicester, Leicester, United Kingdom RBH Full time

About RBH Hospitality Management

RBH Hospitality Management is a leading hospitality company that values its people and strives to create a positive work environment. We believe in putting our employees first and providing them with the tools and resources they need to succeed.

Job Summary

We are seeking a Guest Service Assistant to join our team at Holiday Inn Express Leicester. As a Guest Service Assistant, you will be responsible for providing exceptional customer service to our guests, responding to their needs and concerns, and ensuring that their stay with us is memorable and enjoyable.

Key Responsibilities

  • Provide exceptional customer service to guests, responding to their needs and concerns in a timely and professional manner.
  • Respond to guest inquiries and resolve issues in a fair and efficient manner.
  • Work collaboratively with other departments to ensure that guest needs are met and exceeded.
  • Participate in ongoing training and development to improve customer service skills and knowledge.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Basic computer skills and knowledge of hospitality software.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A positive and supportive work environment.
  • Recognition and rewards for outstanding performance.

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