Guest Service Assistant

2 weeks ago

Leicester, Leicester, United Kingdom RBH Full time
About the Role

We are seeking a highly motivated and customer-focused Guest Service Assistant to join our team at Holiday Inn Express Leicester. As a key member of our front desk team, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our guests.

Key Responsibilities
  • Provide timely and efficient service to guests, responding to their needs and resolving any issues promptly
  • Work collaboratively with the front office team to ensure seamless check-in and check-out processes
  • Assist with food and beverage service, including taking orders and serving guests
  • Participate in housekeeping activities, including cleaning and maintaining guest rooms
  • Contribute to a positive and inclusive team culture, promoting a culture of excellence and customer satisfaction
Requirements
  • Excellent communication and interpersonal skills
  • Previous experience in a customer-facing role, preferably in hospitality
  • Able to work in a fast-paced environment and adapt to changing situations
  • Computer literate and proficient in using hotel software systems
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Discounted hotel room rates and free meals on duty

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.

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