Guest Service Assistant

3 weeks ago

Leicester, Leicester, United Kingdom RBH Full time
About the Role

We are seeking a highly motivated and customer-focused Guest Service Assistant to join our team at Holiday Inn Express Leicester. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest service and ensuring a warm and welcoming experience for our guests.

Key Responsibilities
  • Provide timely and efficient service to guests, responding to their needs and resolving any issues promptly
  • Work collaboratively with the front office team to ensure seamless check-in and check-out processes
  • Assist with food and beverage service, including taking orders and serving guests
  • Contribute to the maintenance of a clean and organized front-of-house area, including the reception desk and surrounding areas
  • Participate in ongoing training and development to enhance your skills and knowledge
What We Offer
  • A competitive hourly rate
  • Opportunities for career advancement and professional growth
  • A dynamic and supportive work environment
  • A range of benefits, including discounted hotel room rates and free meals on duty
Requirements
  • Excellent communication and interpersonal skills
  • Previous experience in a customer-facing role, preferably in the hospitality industry
  • A positive and flexible attitude, with a willingness to learn and adapt
  • Basic computer skills and a professional telephone voice

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we would love to hear from you.

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