Centralised Booking Service Officer

3 months ago


Newport, United Kingdom Isle of Wight NHS Trust Full time

An exciting opportunity has arisen within ourCentralised Booking Service and we are recruiting for a CBS Officer to join #TeamIOWNHS.

You should share our passion and drive to ensure that our patients receive quality and compassionate care and work with us to ensure the Trust continues its journey towards “great people, great place”.

The Centralised Booking Service is one of the first contact points for patients referred to our range of acute outpatient services, managing on average 15,000 patient appointments per month across surgical and medical clinical specialties.

The role of the booking officer is to provide timely, efficient scheduling of patients first and follow up outpatient appointments. Working within a team setting based at St Cross Court Business Park, Newport, Isle of Wight.

You will need to be a flexible, reliable motivated individual, who is enjoys working in a busy team environment.

Excellent communication skills, both face to face and over the telephone are key to this role, you will receive an induction and training programme that will equip you with the necessary skills across our patient information and waiting list systems.

The Isle of Wight NHS Trust is the only integrated acute, community, mental health and ambulance health care provider in England. We serve a population of approximately 150,000 residents, making the services we offer variable and personalised with a flexible approach to our service users. Every day brings a fresh challenge to our staff and being part of our island gives you the opportunity to work as one cohesive team.

Working for our Trust brings a variety of benefits, including an onsite day nursery, cycle-to-work scheme, discounts at local businesses and gyms, and the opportunity to hire Trust’s beach hut in Ryde. We offer many flexible working opportunities, speak to us about how we might be able to accommodate a flexible working arrangement for you and if it works for the service, we will do our best to make it work for you.

The Isle of Wight is a unique and stunning gem located off the South Coast of England, a short ferry journey from Portsmouth and Southampton, with journey times taking from as little as 10 minutes. London can be reached in 90 minutes by rail from Southampton or Portsmouth. There is a regional airport at Southampton, with flights to many European destinations as well as UK mainland cities. The island offers an amazing coastline with beautiful countryside, year-round events, festivals and award-winning attractions.

For an overview of the main duties of the role please see the 'Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.

We are passionate about providing excellent CARE, which is why our values areCompassion,Accountable,Respect andEveryone counts. Our mission is to make sure that our community is at the heart of everything we do and that we hold our values across all our services.

We are committed to endorsing inclusion, diversity and multiculturalism throughout out services and as such, our procedures and policies ensure that applicants are always treated fairly throughout the recruitment process.



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