Partial Booking Clerk
3 weeks ago
The post-holders will be expected to provide a service to all acute service clinics within the Health Board. Manage clinics and delegate appropriate work to band 2 telephone booking clerks to oversee efficient & optimum clinic utilisation. An up-to-date knowledge of outpatient clinics will be required to enable the post-holder to make, amend and cancel appointments, handle telephone queries in all outpatient specialties as this will become a multi-skilled role; the post-holder will need a working knowledge of all clinic protocols in addition to any specific standards for each clinic/speciality.
The role will range from handling GP and patient queries and enquiries about clinics, making appointments using the Myrddin Patient Administration System and using direct and partial booked appointments. The main duties will be answering telephone calls, making calls, taking general enquiries, booking appointments in line with Partial Booking Policy, monitoring waiting lists & cancellations and co-ordinating the utilisation of clinic slots.
Applications are invited to join our dynamic Booking Team in the Referral & Booking Centre at St Woolos Hospital, although you may be requested to work at any location within ABUHB You will be trained to deal with the many calls coming into the department from patients.
Experience in Health records is desirable for this post.
Saturday morning working on a Rota system (currently 1 in 14) will be expected once fully trained.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
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Partial Booking Clerk
1 week ago
Newport, Newport, United Kingdom Aneurin Bevan University Health Board Full timeThe post-holders will be expected to provide a service to all acute service clinics within the Health Board. Manage clinics and delegate appropriate work to band 2 telephone booking clerks to oversee efficient & optimum clinic utilisation. An up-to-date knowledge of outpatient clinics will be required to enable the post-holder to make, amend and cancel...
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Ent Partial Booking Clerk
6 days ago
Newport, United Kingdom Aneurin Bevan University Health Board Full timeThe post-holder will be expected to provide a service to all acute service clinics within the Health Board. Manage clinics and to oversee efficient & optimum clinic utilisation. An up-to-date knowledge of outpatient clinics will be required to enable the post-holder to make, amend and cancel appointments, handle telephone queries in all outpatient...
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Partial Booking Clerk
6 days ago
Newport, United Kingdom Aneurin Bevan University Health Board Full timeAn exciting opportunity has arisen to join a busy and supportive team within the Referral & Booking Centre based at St Woolos Hospital in Newport OR Nevill Hall Hospital in Abergavenny. **We are looking for individuals who have**: Excellent telephone manner and communication skills Empathy, tact and diplomacy when dealing with difficult...
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Partial Booking Clerk
3 weeks ago
Newport, United Kingdom Aneurin Bevan University Health Board Full timeAn exciting opportunity has arisen to join a busy and supportive team within the Referral & Booking Centre based at St Woolos Hospital in Newport OR Nevill Hall Hospital in Abergavenny. **We are looking for individuals who have**: Excellent telephone manner and communication skills Empathy, tact and diplomacy when dealing with difficult...
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Partial Booking Clerk
2 weeks ago
Newport, United Kingdom Aneurin Bevan University Health Board Full timeAn exciting opportunity has arisen to join a busy and supportive team within the Referral & Booking Centre based at St Woolos Hospital in Newport OR Nevill Hall Hospital in Abergavenny. **We are looking for individuals who have**: - Excellent telephone manner and communication skills - Empathy, tact and diplomacy when dealing with difficult situations -...
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Partial Booking Clerk
2 weeks ago
Newport, United Kingdom Aneurin Bevan University Health Board Full timeAn exciting opportunity has arisen to join a busy and supportive team within the Referral & Booking Centre based at St Woolos Hospital in Newport OR Nevill Hall Hospital in Abergavenny. **We are looking for individuals who have**: - Excellent telephone manner and communication skills - Empathy, tact and diplomacy when dealing with difficult situations -...
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Partial Booking Clerk
1 week ago
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Partial Booking Clerk
1 week ago
Newport, Newport, United Kingdom Aneurin Bevan University Health Board Full timeAn exciting opportunity has arisen to join a busy and supportive team within the Referral & Booking Centre based at St Woolos Hospital in Newport OR Nevill Hall Hospital in Abergavenny.We are looking for individuals who have:Excellent telephone manner and communication skillsEmpathy, tact and diplomacy when dealing with difficult situationsExcellent...
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Partial Booking Clerk
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Newport, United Kingdom Aneurin Bevan University Health Board Full timeJob summary An exciting opportunity has arisen to join a busy and supportive team within the Referral & Booking Centre based at St Woolos Hospital in Newport OR Nevill Hall Hospital in Abergavenny. We are looking for individuals who have: Excellent telephone manner and communication skills Empathy, tact and diplomacy when dealing with difficult...
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Partial Booking Clerk
3 weeks ago
Newport, United Kingdom Aneurin Bevan University Health Board Full timeJob summary An exciting opportunity has arisen to join a busy and supportive team within the Referral & Booking Centre based at St Woolos Hospital in Newport OR Nevill Hall Hospital in Abergavenny. We are looking for individuals who have: Excellent telephone manner and communication skills Empathy, tact and diplomacy when dealing with difficult...
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Dermatology Booking Clerk
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Newport, United Kingdom Aneurin Bevan University Health Board Full timeThe Dermatology Booking Team is looking for a friendly, caring and motivated individual, to provide an excellent service to our patients. This is an exciting opportunity to work in this varied role. IT skills and attention to detail are essential. You will require excellent communication skills and a dedication to provide an efficient and effective...
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Outpatient Scheduling Clerk
3 weeks ago
Newport, United Kingdom Aneurin Bevan University Health Board Full timeThe post-holders will be expected to provide a service to the Ophthalmology clinics within the Health Board. Manage clinics and to oversee efficient & optimum clinic utilisation. An up-to-date knowledge of outpatient clinics will be required to enable the post-holder to make, amend and cancel appointments, handle telephone queries in all outpatient...
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Outpatient Scheduling Clerk
1 week ago
Newport, Newport, United Kingdom Aneurin Bevan University Health Board Full timeThe post-holders will be expected to provide a service to the Ophthalmology clinics within the Health Board. Manage clinics and to oversee efficient & optimum clinic utilisation. An up-to-date knowledge of outpatient clinics will be required to enable the post-holder to make, amend and cancel appointments, handle telephone queries in all outpatient...
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Telephone Clerk/receptionist/admin Clerk
2 weeks ago
Newport, United Kingdom Aneurin Bevan University Health Board Full timeAn exciting opportunity has arisen for a hybrid role as a telephone clerk, receptionist and admin clerk to work in the Regional Cataract Service, delivering change across Aneurin Bevan, Cardiff and Vale and Cwm Taf Morgannwg Health boards. We are looking for an organised, enthusiastic individual who is self-motivated and has strong team leadership skills....
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Telephone Booking Clerk
2 weeks ago
Newport, United Kingdom Aneurin Bevan University Health Board Full timeAn exciting opportunity has arisen to join a busy and supportive team within the Referral & Booking Centre based at St Woolos Hospital in Newport OR Nevill Hall Hospital in Abergavenny. **We are looking for individuals who have**: Excellent telephone manner and communication skills Excellent organisational skills Excellent attention to detail Flexibility...
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Telephony Clerk
1 week ago
Newport, Newport, United Kingdom Aneurin Bevan University Health Board Full timeWe are looking to appoint a motivated person to work within the busy Trauma & Orthopaedic Outpatient Booking Centre at St Woolos Hospital, Newport.The Orthopaedic Booking Centre provides a focal point for outpatient appointments and is responsible for booking both new and follow up outpatient appointments. It is a very busy and demanding area to work.The...
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Telephone Clerk
4 weeks ago
Newport, United Kingdom Aneurin Bevan University Health Board Full timeAn exciting opportunity has arisen for a hybrid role as a telephone clerk, receptionist and admin clerk to work in the Regional Cataract Service, delivering change across Aneurin Bevan, Cardiff and Vale and Cwm Taf Morgannwg Health boards. We are looking for an organised, enthusiastic individual who is self-motivated and has strong team leadership skills....
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Telephony Clerk
1 week ago
Newport, Newport, United Kingdom Aneurin Bevan University Health Board Full timeJob summary We are looking to appoint a motivated person to work within the busy Trauma & Orthopaedic Outpatient Booking Centre at St Woolos Hospital, Newport. The Orthopaedic Booking Centre provides a focal point for outpatient appointments and is responsible for booking both new and follow up outpatient appointments. It is a very busy and demanding...
