Telephone Booking Clerk

7 months ago


Newport, United Kingdom Aneurin Bevan University Health Board Full time

An exciting opportunity has arisen to join a busy and supportive team within the Referral & Booking Centre based at St Woolos Hospital in Newport OR Nevill Hall Hospital in Abergavenny.

**We are looking for individuals who have**:
Excellent telephone manner and communication skills

Excellent organisational skills

Excellent attention to detail

Flexibility in working practices

The ability to work as part of a team and on own initiative

The ability to work under pressure to meet deadlines

The ability to work at other locations

The ability to work Saturday morning on a rotational basis

The Referral and Booking team play a vital role in patient care and has a commitment to deliver, high quality care in the right place, at the right time.

You will be well supported by a Team Leader and will receive full training in all aspects of this fast paced role, including dealing with the large volume of calls into the department by our internal Trainer.

We can also offer many training and development opportunities to further progress your career within the service.

If you would like to be part of our team and believe you can help us achieve our aims, then this is the place for you.

Provide a service to all acute service clinics within the Health Board

Make, amend and cancel appointments

Call handling (incoming and outgoing) and dealing with enquiries in accordance with data protection

Processing referral letters

Updating waiting list entries

Maintain professional communication with service users and all disciplines of staff

Welsh language skills need to be learnt when appointed to the post

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Well being Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.



  • Newport, United Kingdom Aneurin Bevan University Health Board Full time

    The post-holder will be expected to provide a service to all acute service clinics within the Health Board. Manage clinics and delegate appropriate work to band 2 telephone booking clerks to oversee efficient & optimum clinic utilisation. An up-to-date knowledge of outpatient clinics will be required to enable the post-holder to make, amend and cancel...


  • Newport, United Kingdom Aneurin Bevan University Health Board Full time

    An exciting opportunity has arisen for a hybrid role as a telephone clerk, receptionist and admin clerk to work in the Regional Cataract Service, delivering change across Aneurin Bevan, Cardiff and Vale and Cwm Taf Morgannwg Health boards. We are looking for an organised, enthusiastic individual who is self-motivated and has strong team leadership skills....

  • Telephone Clerk

    6 months ago


    Newport, United Kingdom Aneurin Bevan University Health Board Full time

    An exciting opportunity has arisen for a hybrid role as a telephone clerk, receptionist and admin clerk to work in the Regional Cataract Service, delivering change across Aneurin Bevan, Cardiff and Vale and Cwm Taf Morgannwg Health boards. We are looking for an organised, enthusiastic individual who is self-motivated and has strong team leadership skills....

  • Partial Booking Clerk

    7 months ago


    Newport, United Kingdom Aneurin Bevan University Health Board Full time

    The post-holders will be expected to provide a service to all acute service clinics within the Health Board. Manage clinics and delegate appropriate work to band 2 telephone booking clerks to oversee efficient & optimum clinic utilisation. An up-to-date knowledge of outpatient clinics will be required to enable the post-holder to make, amend and cancel...

  • Telephone Clerk

    4 days ago


    Newport, United Kingdom Hays Specialist Recruitment Limited Full time

    Temporary - 12 weeks - Part time - 22.5 hours per week - Monday to Friday - 13:30 to 18:00 - Office based **Your new company** You will be working for a large public sector organisation and will be based in Newport. The organisation employs 14,000 members of staff across south Wales and aims to deliver first class care to residents of Newport and surrounding...

  • Booking Clerk

    9 hours ago


    Newport, United Kingdom Aneurin Bevan University Health Board Full time

    An exciting opportunity has arisen for a motivated individual to join the straight to test team within the General Surgery Department as a booking clerk. With an eye for detail, you will be responsible for waiting list management, ensuring that all clinics are booked correctly. You will need excellent communication skills to build strong, effective...

  • Booking Clerk

    9 hours ago


    Newport, United Kingdom Aneurin Bevan University Health Board Full time

    An opportunity has arisen within the ophthalmology department for a booking Clerk with excellent organisational skills to work collaboratively with our nursing, medical and scheduling team. T You should be resilient, motivated, organised, work well under pressure and have exceptional communication skills. You will work closely with the consultants, nursing,...

  • Booking Clerk

    2 days ago


    Newport, United Kingdom Aneurin Bevan University Health Board Full time

    Booking clerk, responsible to the Referral and Booking Centre Team Leader for booking outpatient clinics and monitoring activity. To provide a quality Partial Booking Service to the Referral and Booking Centre and customers. Ensuring all appointments are booked correctly and efficiently in a timely manner in accordance with Health Board’s Policies and...


  • Newport, United Kingdom Isle of Wight NHS Trust Full time

    We are recruiting for aChronic Pain Booking Clerk who wishes to join #TeamIOWNHS. You should share our passion and drive to ensure that our patients and staff receive quality and compassionate care and work with us to ensure the Trust continues its journey towards “great people, great place”. The Booking Clerk for admitted and non-admitted pathways is...


  • Newport, United Kingdom Aneurin Bevan University Health Board Full time

    The post-holder will be expected to provide a service to all acute service clinics within the Health Board. Manage clinics and to oversee efficient & optimum clinic utilisation. An up-to-date knowledge of outpatient clinics will be required to enable the post-holder to make, amend and cancel appointments, handle telephone queries in all outpatient...

  • Partial Booking Clerk

    7 months ago


    Newport, United Kingdom Aneurin Bevan University Health Board Full time

    An exciting opportunity has arisen to join a busy and supportive team within the Referral & Booking Centre based at St Woolos Hospital in Newport OR Nevill Hall Hospital in Abergavenny. **We are looking for individuals who have**: - Excellent telephone manner and communication skills - Empathy, tact and diplomacy when dealing with difficult situations -...

  • Partial Booking Clerk

    6 months ago


    Newport, United Kingdom Aneurin Bevan University Health Board Full time

    An exciting opportunity has arisen to join a busy and supportive team within the Referral & Booking Centre based at St Woolos Hospital in Newport OR Nevill Hall Hospital in Abergavenny. **We are looking for individuals who have**: Excellent telephone manner and communication skills Empathy, tact and diplomacy when dealing with difficult...

  • Partial Booking Clerk

    7 months ago


    Newport, United Kingdom Aneurin Bevan University Health Board Full time

    An exciting opportunity has arisen to join a busy and supportive team within the Referral & Booking Centre based at St Woolos Hospital in Newport OR Nevill Hall Hospital in Abergavenny. **We are looking for individuals who have**: Excellent telephone manner and communication skills Empathy, tact and diplomacy when dealing with difficult...

  • Partial Booking Clerk

    7 months ago


    Newport, United Kingdom Aneurin Bevan University Health Board Full time

    An exciting opportunity has arisen to join a busy and supportive team within the Referral & Booking Centre based at St Woolos Hospital in Newport OR Nevill Hall Hospital in Abergavenny. **We are looking for individuals who have**: - Excellent telephone manner and communication skills - Empathy, tact and diplomacy when dealing with difficult situations -...

  • Regional Booking Clerk

    7 months ago


    Newport, United Kingdom Aneurin Bevan University Health Board Full time

    The post holder will provide administrative and clerical support to the Regional Ophthalmology service within the Scheduled Care Division. The post holder is a key member of the team, working closely with the wider South East Wales Regional Ophthalmology service on the business management of the service. To manage inpatient waiting lists and supervise the...

  • Telephony Clerk

    7 months ago


    Newport, United Kingdom Aneurin Bevan University Health Board Full time

    We are looking to appoint a motivated person to work within the busy Trauma & Orthopaedic Outpatient Booking Centre at St Woolos Hospital, Newport. The Orthopaedic Booking Centre provides a focal point for outpatient appointments and is responsible for booking both new and follow up outpatient appointments. It is a very busy and demanding area to...

  • Finance Clerk

    2 days ago


    Newport Pagnell, United Kingdom Welcome Break Full time

    **Finance Clerk - Sales Ledger** **Newport Pagnell, Milton Keynes, MK16 9EZ** **Salary - up to £25,000 per annum (depending on experience)** **Full time role. Hybrid working model.** We’re looking for a Finance Clerk specialising in Sales Ledger to join us and play a key role in continuing to support our business. Life at Welcome Break is fast paced...

  • Ward Clerk

    7 months ago


    Newport, United Kingdom Isle of Wight NHS Trust Full time

    We are recruiting for a Ward Clerk who wishes to join #TeamIOWNHS. You should share our passion and drive to ensure that our patients receive quality and compassionate care and work with us to ensure the Trust continues its journey towards “great people, great place”. Alverstone ward supports both elective orthopaedic and emergency admissions and must...


  • Newport, United Kingdom Isle of Wight NHS Trust Full time

    An exciting opportunity has arisen within ourCentralised Booking Service and we are recruiting for a CBS Officer to join #TeamIOWNHS. You should share our passion and drive to ensure that our patients receive quality and compassionate care and work with us to ensure the Trust continues its journey towards “great people, great place”. The Centralised...


  • Newport, United Kingdom Isle of Wight NHS Trust Full time

    We are recruiting fora Booking Officer - Children's Outpatients who wishes to join #TeamIOWNHS. You should share our passion and drive to ensure that our patients receive quality and compassionate care and work with us to ensure the Trust continues its journey towards “great people, great place”. We are looking for an enthusiastic and motivated...