Telephone Booking Clerk
5 months ago
An exciting opportunity has arisen to join a busy and supportive team within the Referral & Booking Centre based at St Woolos Hospital in Newport OR Nevill Hall Hospital in Abergavenny.
**We are looking for individuals who have**:
Excellent telephone manner and communication skills
Excellent organisational skills
Excellent attention to detail
Flexibility in working practices
The ability to work as part of a team and on own initiative
The ability to work under pressure to meet deadlines
The ability to work at other locations
The ability to work Saturday morning on a rotational basis
The Referral and Booking team play a vital role in patient care and has a commitment to deliver, high quality care in the right place, at the right time.
You will be well supported by a Team Leader and will receive full training in all aspects of this fast paced role, including dealing with the large volume of calls into the department by our internal Trainer.
We can also offer many training and development opportunities to further progress your career within the service.
If you would like to be part of our team and believe you can help us achieve our aims, then this is the place for you.
Provide a service to all acute service clinics within the Health Board
Make, amend and cancel appointments
Call handling (incoming and outgoing) and dealing with enquiries in accordance with data protection
Processing referral letters
Updating waiting list entries
Maintain professional communication with service users and all disciplines of staff
Welsh language skills need to be learnt when appointed to the post
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Well being Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
-
Telephone Clerk/receptionist/admin Clerk
5 months ago
Newport, United Kingdom Aneurin Bevan University Health Board Full timeAn exciting opportunity has arisen for a hybrid role as a telephone clerk, receptionist and admin clerk to work in the Regional Cataract Service, delivering change across Aneurin Bevan, Cardiff and Vale and Cwm Taf Morgannwg Health boards. We are looking for an organised, enthusiastic individual who is self-motivated and has strong team leadership skills....
-
Telephone Clerk
4 months ago
Newport, United Kingdom Aneurin Bevan University Health Board Full timeAn exciting opportunity has arisen for a hybrid role as a telephone clerk, receptionist and admin clerk to work in the Regional Cataract Service, delivering change across Aneurin Bevan, Cardiff and Vale and Cwm Taf Morgannwg Health boards. We are looking for an organised, enthusiastic individual who is self-motivated and has strong team leadership skills....
-
Chronic Pain Booking Clerk
5 months ago
Newport, United Kingdom Isle of Wight NHS Trust Full timeWe are recruiting for aChronic Pain Booking Clerk who wishes to join #TeamIOWNHS. You should share our passion and drive to ensure that our patients and staff receive quality and compassionate care and work with us to ensure the Trust continues its journey towards “great people, great place”. The Booking Clerk for admitted and non-admitted pathways is...
-
Ent Partial Booking Clerk
5 months ago
Newport, United Kingdom Aneurin Bevan University Health Board Full timeThe post-holder will be expected to provide a service to all acute service clinics within the Health Board. Manage clinics and to oversee efficient & optimum clinic utilisation. An up-to-date knowledge of outpatient clinics will be required to enable the post-holder to make, amend and cancel appointments, handle telephone queries in all outpatient...
-
Partial Booking Clerk
5 months ago
Newport, United Kingdom Aneurin Bevan University Health Board Full timeAn exciting opportunity has arisen to join a busy and supportive team within the Referral & Booking Centre based at St Woolos Hospital in Newport OR Nevill Hall Hospital in Abergavenny. **We are looking for individuals who have**: - Excellent telephone manner and communication skills - Empathy, tact and diplomacy when dealing with difficult situations -...
-
Partial Booking Clerk
5 months ago
Newport, United Kingdom Aneurin Bevan University Health Board Full timeAn exciting opportunity has arisen to join a busy and supportive team within the Referral & Booking Centre based at St Woolos Hospital in Newport OR Nevill Hall Hospital in Abergavenny. **We are looking for individuals who have**: Excellent telephone manner and communication skills Empathy, tact and diplomacy when dealing with difficult...
-
Partial Booking Clerk
5 months ago
Newport, United Kingdom Aneurin Bevan University Health Board Full timeAn exciting opportunity has arisen to join a busy and supportive team within the Referral & Booking Centre based at St Woolos Hospital in Newport OR Nevill Hall Hospital in Abergavenny. **We are looking for individuals who have**: Excellent telephone manner and communication skills Empathy, tact and diplomacy when dealing with difficult...
-
Partial Booking Clerk
5 months ago
Newport, United Kingdom Aneurin Bevan University Health Board Full timeAn exciting opportunity has arisen to join a busy and supportive team within the Referral & Booking Centre based at St Woolos Hospital in Newport OR Nevill Hall Hospital in Abergavenny. **We are looking for individuals who have**: - Excellent telephone manner and communication skills - Empathy, tact and diplomacy when dealing with difficult situations -...
-
Booking Coordinator
1 week ago
Newport, Newport, United Kingdom Hays Business Support Full timeAbout the Role:We are seeking a highly organized and detail-focused Booking Clerk to join our team at Hays Business Support. As a key member of our team, you will be responsible for booking patients in for appointments, inputting patient data, and providing excellent customer service skills.Key Responsibilities:Booking patients in for appointmentsInputting...
-
Regional Booking Clerk
5 months ago
Newport, United Kingdom Aneurin Bevan University Health Board Full timeThe post holder will provide administrative and clerical support to the Regional Ophthalmology service within the Scheduled Care Division. The post holder is a key member of the team, working closely with the wider South East Wales Regional Ophthalmology service on the business management of the service. To manage inpatient waiting lists and supervise the...
-
Telephony Clerk
5 months ago
Newport, United Kingdom Aneurin Bevan University Health Board Full timeWe are looking to appoint a motivated person to work within the busy Trauma & Orthopaedic Outpatient Booking Centre at St Woolos Hospital, Newport. The Orthopaedic Booking Centre provides a focal point for outpatient appointments and is responsible for booking both new and follow up outpatient appointments. It is a very busy and demanding area to...
-
Booking Clerk
2 weeks ago
Newport, United Kingdom CV-Library Full timeYour new company Working within an NHS-based organisation which offers on-site parking and is accessible via some public transport routes. Your new role Office-based role working 37.5 hours per week Booking patients in for appointments Inputting patient data First point of contact for incoming calls Making outbound calls to patients when required What...
-
Booking Clerk
2 weeks ago
Newport, United Kingdom HAYS Full timeStarting ASAP - £12.69 per hour - Newport - 3 months initially - 37.5 hours per week Your new company Working within an NHS-based organisation which offers on-site parking and is accessible via some public transport routes.Your new role Office-based role working 37.5 hours per weekBooking patients in for appointmentsInputting patient dataFirst point of...
-
Admin Clerk
5 months ago
Newport, United Kingdom Matching Staff Solutions Ltd Full time**MATCHING STAFF SOLUTIONS - BRISTOL OFFICE** Matching Staff Solutions are seeking an enthusiastic **Admin Clerk** for our client in **Newport**. The purpose of this role is to provide a range of administrative support within and across services determined by the client. **Job Description: -** - Handling incoming customers’ orders and enquiries. -...
-
Trauma and Orthopaedic Booking Clerk
4 months ago
Newport, United Kingdom Aneurin Bevan University Health Board Full timeWorking to the Business Support Manager, you will be well supported, become valued members of team and encouraged to develop in this role. This post is fixed term for 12 months to cover maternity leave. The role will involve booking and managing a range of Orthopaedic outpatient clinics, managing the respective waiting lists and working to the vision of...
-
Ward Clerk
5 months ago
Newport, United Kingdom Isle of Wight NHS Trust Full timeWe are recruiting for a Ward Clerk who wishes to join #TeamIOWNHS. You should share our passion and drive to ensure that our patients receive quality and compassionate care and work with us to ensure the Trust continues its journey towards “great people, great place”. Alverstone ward supports both elective orthopaedic and emergency admissions and must...
-
Admin Officer
4 weeks ago
Newport, United Kingdom Brook Street NMR Full timeWe have an amazing opportunity for you to work within the Public Sector as a Admin Officer.Basic DBS Required:* Strong administration experience along with good customer skills. * Continuous improvement in the workplace. * Understanding and use of IT systems such as Microsoft Office 2016. Experience in other systems is desirable. * ...
-
Centralised Booking Service Officer
5 months ago
Newport, United Kingdom Isle of Wight NHS Trust Full timeAn exciting opportunity has arisen within ourCentralised Booking Service and we are recruiting for a CBS Officer to join #TeamIOWNHS. You should share our passion and drive to ensure that our patients receive quality and compassionate care and work with us to ensure the Trust continues its journey towards “great people, great place”. The Centralised...
-
Admin Officer
4 weeks ago
Langstone, Newport, United Kingdom CV-Library Full timeWe have an amazing opportunity for you to work within the Public Sector as a Admin Officer. Basic DBS Required: * Strong administration experience along with good customer skills. * Continuous improvement in the workplace. * Understanding and use of IT systems such as Microsoft Office 2016. Experience in other systems is desirable. * Experience in...
-
Patient Scheduling Clerk
5 months ago
Newport, United Kingdom Aneurin Bevan University Health Board Full timeThe post-holder will be expected to provide a service within the ophthalmology daycase team for Aneurin Bevan Health Board. Manage and fill theatre treatment lists and to oversee efficient & optimum theatre utilisation. An up-to-date knowledge of ophthalmology treatments will be required to enable the post-holder to make, amend and cancel surgeries and...