Chronic Pain Booking Clerk

6 months ago


Newport, United Kingdom Isle of Wight NHS Trust Full time

We are recruiting for aChronic Pain Booking Clerk who wishes to join #TeamIOWNHS. You should share our passion and drive to ensure that our patients and staff receive quality and compassionate care and work with us to ensure the Trust continues its journey towards “great people, great place”.

The Booking Clerk for admitted and non-admitted pathways is an essential and integral part of our department focusing on supporting the administration. It is dynamic, challenging and at times fast -paced.

Please note, this vacancy is for 37.5 hours per week

Undertake a wide variety of roles encompassing patient appointments and receptionist duties in an outpatient setting, within Organisation and Departmental guidelines.

Undertaking the admitted and Non-admitted pathways for chronic pain service users. As a member of a designated clinical team, ensure co-ordination of processes to meet deadlines.

We are passionate about providing excellent CARE, which is why our values areCompassion,Accountable,Respect andEveryone counts. Our mission is to make sure that our community is at the heart of everything we do and that we hold our values across all our services.

We are committed to endorsing inclusion, diversity and multiculturalism throughout out services and as such, our procedures and policies ensure that applicants are always treated fairly throughout the recruitment process.

The Isle of Wight NHS Trust is the only integrated acute, community, mental health and ambulance health care provider in England. We serve a population of approximately 150,000 residents, making the services we offer variable and personalised with a flexible approach to our service users.

Working for our Trust brings a variety of benefits, including an onsite day nursery, cycle-to-work scheme, discounts at local businesses and gyms, and the opportunity to hire Trust’s beach hut in Ryde. We offer many flexible working opportunities, speak to us about how we might be able to accommodate a flexible working arrangement for you and if it works for the service, we will do our best to make it work for you.

The Isle of Wight is a unique and stunning gem located off the South Coast of England, a short ferry journey from Portsmouth and Southampton, with journey times taking from as little as 10 minutes. London can be reached in 90 minutes by rail from Southampton or Portsmouth. The island offers an amazing coastline with beautiful countryside, year-round events, festivals and award-winning attractions.
- Undertake a wide variety of roles encompassing patient appointments and receptionist duties in an outpatient setting, within Organisation and Departmental guidelines.
- Undertaking the admitted and Non-admitted pathways for chronic pain service users.
- As a member of a designated clinical team, ensure co-ordination of processes to meet deadlines.
- Respond to callers and visitors promptly and courteously, indentifying their needs, providing information or referring them as appropriate to the relevant discipline.
- Ensure communication and direction is clear within the team in co-ordinating workload and meeting deadlines.

For an overview of the main duties of the role please see the 'Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.



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