Bookings Advisor

7 months ago


Newport, United Kingdom Dick Lovett Full time

We are looking for a Bookings Advisor to join our team at our exciting new facility in Newport.

If you have experience of working in the automotive industry in a busy front of house Service team, or as a Bookings Advisor, we would like to hear from you

If you are goal driven and enjoy working in a fast-paced environment, this role could be an exciting change for you. You will be delivering an exceptional service to our customers, so this is a fantastic opportunity for you to join our friendly team and work in an impressive new Porsche Centre.

Key responsibilities:

- Make customer Service, MOT, and repair bookings for Porsche Customers
- Provide support to customers with their enquiries to make accurate bookings and identifying opportunities to improve customer experience
- Keep customer notes up to date including future booking dates, customer details and vehicle details
- Communicate offers clearly with details of the benefits to customers
- Follow up on customer enquiries with the Aftersales departments

Our team will be based at the new purpose-built Porsche Centre in Newport.

Essential Qualifications
- Motor industry experience is preferred for this role
- Experience of working in a customer-centred role, either in person or over the phone is essential
- Great communication skills
- Attention to detail and accuracy with data processing

Our Customer Contact Centre is a fantastic place to hone your existing skills, and develop new ones while working alongside a team of hard working and supportive peers, to give the best customer service possible.

The automotive industry is full of development opportunities and one of the best places to start is in our Customer Contact Centre at Porsche. If you are results oriented, self-starting and want the opportunity to grow within the company, we would like to hear from you.
- Working at Porsche Centre Newport

EXPLORE LOCATION

Porsche Centre Newport is located on Lakeside Drive, just off the A48, and can be easily accessed from Junction 28 of the M4 motorway.

Our Centre has relocated from our location in Cardiff, which was open for over 20 years. Dick Lovett have been pleased to sell and service Porsche models to customers in Wales since 2003, and we are excited for the new opportunities that will come with the move.
- Working in the Customer Contact Centre team

EXPLORE TEAM

Working in the Customer Contact Centre Team presents an exciting opportunity for individuals who are passionate about providing a personalised service.

As a member of our Team, your role is crucial in ensuring excellent customer service. You will be responsible for a range of tasks, such as efficiently managing incoming service calls of a diverse nature. This could include assisting customers with booking their car for a service or addressing queries related to servicing intervals. Your contributions will play an important role in preserving a high standard of customer satisfaction, encouraging customers to stay loyal to us.


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