Apprentice Customer Advisor

3 weeks ago

Newport, United Kingdom Stellantis &You Full time

**Customer Service Advisor Apprenticeship**

This role is based at our Newport Dealership: Newport Retail Park, Seven Stiles Ave, Newport NP19 4QR

**The Role of a Vehicle Service Advisor**:
As a Vehicle Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service. The role of a Service Advisor typically involves:

- Interpreting customer concerns and liaising with technicians
- Booking vehicle services
- Using appropriate technology to meet the customer’s needs
- Liaising with customers about any additional work required
- Handling customer requests and complaints
- Estimating time and costs of repairs
- Tracking the vehicle through the workshop

**Working Week**

A typical working week could be 40 hours Monday to Friday 8.30am - 5.30pm. However, each of our Dealers will have different requirements.

All learners will be required to work the minimum apprenticeship duration of 30 hours per week. At least 20% of your working hours will be allocated to ‘off-the-job’ training. You will learn more about the working hours during the recruitment process.

**Your Development and Future Prospects**

We will support you to gain your Functional Skills, Core Skills in Scotland, if you require them in Maths and English.

Block training is complemented by a combination of regular coaching visits from one of our experienced Coaches as well as Virtual Classroom sessions and E-Learning modules.

Your development is supported through your Stellantis Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry. This will provide the foundation to develop your career, as there are lots of opportunities within our expanding Dealer Network to progress and move into new roles once you’re qualified.
- Qualification:_ Level 2 Customer Service Practitioner
- Salary:_
**Under** 18 £15,000 p/a
**Over** 18 £18,000 p/a

**Desired skills and qualities**
- Willingness to learn
- Communication and teamworking skills
- Personal responsibility and career ownership
- Problem-solving skills
- Organisational skills
- Motivation for the role/automotive and engineering interest

**Entry requirements**

**Age**:16+

**Qualifications**: GCSE (or equivalent) Level 4 plus in Maths and English

Predicted grades are accepted

Equivalent grades include:

- BTEC first diplomas and certificates
- OCR Nationals
- Key Skills Level 2
- NVQs
- Essential Skills (Wales)
- Functional Skills Level 2
- Core Skills (Scotland)

To be an equal opportunities employer we are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Silver Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Service Personnel and their families are therefore encouraged to apply. Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.

Job ref: 4028

**Job Type**: Apprenticeship

**Salary**: £15,000.00-£18,000.00 per year

**Benefits**:

- Company car
- Company pension
- Employee discount
- Store discount

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: 4028

  • Bmw/mini Aftersales Service Advisor Apprentice

    3 weeks ago

    Newport, United Kingdom BMW Group Academy Full time

    **BMW/MINI Aftersales Service Advisor Apprentice** We are currently recruiting for an Aftersales Service Advisor**.** The successful applicant will have the opportunity to work with one of the world’s most prestigious and technologically advanced car manufacturers. **Job description** We are currently recruiting for an Aftersales Service Advisor...

  • Bmw/mini Aftersales Service Advisor Apprentice

    2 weeks ago

    Newport, Newport, United Kingdom BMW Group Academy Full time

    BMW/MINI Aftersales Service Advisor ApprenticeWe are currently recruiting for an Aftersales Service Advisor. The successful applicant will have the opportunity to work with one of the world's most prestigious and technologically advanced car manufacturers.Job descriptionWe are currently recruiting for an Aftersales Service Advisor Apprentice.The successful...

  • Customer Advisor

    3 weeks ago

    Newport, United Kingdom Pavers Full time

    We have a part time Customer Advisor opportunity to join our Jones Bootmaker team in Newport (Isle of Wight) on an 8 hours per week contract. You’ll need good availability as the role will include a mixture of weekend and weekday working. **What we look for in a Customer Advisor** We are looking for **friendly**, **engaging**, and **positive** people who...

  • Customer Service Advisor

    3 weeks ago

    Newport, United Kingdom Alexander Mann Solutions Full time

    **Customer Service Advisor - Newport** - Lloyds Banking Group is committed to their purpose of helping Britain prosper. If you want the opportunity to know you’re making a real difference, this role could be for you _ We’re searching for caring people to join our Contact Centre teams to support customers from our Lloyds Bank, Bank of Scotland, Halifax...

  • Apprentice Customer Service Assistant

    4 weeks ago

    Newport, United Kingdom Inspiro Learning Full time

    Become an Apprentice in our store and you’ll have everything you need to truly realise your potential - from experience in a full-time role to an industry-recognised qualification and the support of a global brand, all whilst earning a real wage. At Specsavers, we’re always looking to the future - which is where people like you come in. We are currently...

  • Customer Service Advisor

    4 weeks ago

    Newport, United Kingdom Alexander Mann Solutions Full time

    **Customer Service Advisor** We’re searching for caring people to join our Contact Centre teams to support customers from our Lloyds Bank, Bank of Scotland, Halifax and Scottish Widows brands. Can you help us to make it possible? This is a great time to start your career with Lloyds Banking Group as there will be opportunity for temporary roles to become...

  • Customer Service Advisor

    2 weeks ago

    Newport, United Kingdom Alexander Mann Solutions Full time

    **Customer Service Advisor - Newport** Lloyds Banking Group is committed to their purpose of helping Britain prosper. If you want the opportunity to know you’re making a real difference, this role could be for you We’re searching for caring people to join our Contact Centre teams to support customers from our Lloyds Bank, Bank of Scotland, Halifax and...

  • Customer Advisor

    4 weeks ago

    Newport, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 30 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 9.00pm** **£10.60 per hour** **B&Q Newport** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to...

  • Customer Service Advisor

    3 weeks ago

    Newport, United Kingdom Olleco Full time

    **Customer Service Advisor** **Newport, NP19 4PL** **£24,752 basic per annum (up to £4k bonus plus uncapped commission structure) - Benefits include Pension, BUPA Medical Cash Plan, Life Assurance, 22 Days’ Holiday (rising with service), Enhanced Maternity / Paternity pay after qualifying service.** We are recruiting for an office based Customer...

  • Customer Service Advisor

    4 weeks ago

    Newport, United Kingdom Olleco Full time

    **Customer Service Advisor** **Newport NP19 4PL** **£23,400 basic per annum (up to £4k bonus plus uncapped commission structure) - Benefits include Pension, BUPA Medical Cash Plan, Life Assurance, 22 Days Holiday (rising with service), Enhanced Maternity / Paternity pay after qualifying service.** We are recruiting for an office based Customer Service...

  • Apprentice Customer Service Assistant

    1 week ago

    Newport, United Kingdom Specsavers Full time

    1 - We’ve been a family-run business for over 35 years, working together with our store partners to provide the best value optometry, audiology and other healthcare service for our customers. You’ll find us in the UK, Ireland, Netherlands, Norway, Sweden, Denmark, Finland, Spain, Australia and New Zealand, employing over 38,000 people who work across...

  • Customer Service Advisor

    1 week ago

    Newport, United Kingdom Olleco Full time

    **Customer Service Advisor** **Newport, South Wales, NP19 4PL** **£23,400 basic per annum (up to £4k bonus plus uncapped commission structure) - Benefits include Pension, BUPA Medical Cash Plan, Life Assurance, 22 Days’ Holiday (rising with service), Enhanced Maternity / Paternity pay after qualifying service.** We are recruiting for an office based...

  • Customer Service Advisor

    4 weeks ago

    Newport, United Kingdom Alexander Mann Solutions Full time

    **Customer Service Advisor - Newport** - Lloyds Banking Group is committed to their purpose of helping Britain prosper. If you want the opportunity to know you’re making a real difference, this role could be for you _ We’re searching for caring people to join our Contact Centre teams to support customers from our Lloyds Bank, Bank of Scotland, Halifax...

  • Customer Service Advisor

    1 month ago

    Newport, United Kingdom Alexander Mann Solutions Full time

    **Customer Service Advisor - Newport** - Lloyds Banking Group is committed to their purpose of helping Britain prosper. If you want the opportunity to know you’re making a real difference, this role could be for you _ We’re searching for caring people to join our Contact Centre teams to support customers from our Lloyds Bank, Bank of Scotland, Halifax...

  • Customer Service Advisor

    4 weeks ago

    Newport, United Kingdom Alexander Mann Solutions Full time

    **Customer Service Advisor - Newport** - Lloyds Banking Group is committed to their purpose of helping Britain prosper. If you want the opportunity to know you’re making a real difference, this role could be for you _ We’re searching for caring people to join our Contact Centre teams to support customers from our Lloyds Bank, Bank of Scotland, Halifax...

  • Customer Service Advisor

    4 weeks ago

    Newport, United Kingdom Alexander Mann Solutions Full time

    **Customer Service Advisor - Newport** - Lloyds Banking Group is committed to their purpose of helping Britain prosper. If you want the opportunity to know you’re making a real difference, this role could be for you _ We’re searching for caring people to join our Contact Centre teams to support customers from our Lloyds Bank, Bank of Scotland, Halifax...

  • Customer Service Advisor

    3 weeks ago

    Newport, United Kingdom Alexander Mann Solutions Full time

    **Customer Service Advisor - Newport** - Lloyds Banking Group is committed to their purpose of helping Britain prosper. If you want the opportunity to know you’re making a real difference, this role could be for you _ We’re searching for caring people to join our Contact Centre teams to support customers from our Lloyds Bank, Bank of Scotland, Halifax...

  • Customer Service Advisor

    4 weeks ago

    Newport, United Kingdom Alexander Mann Solutions Full time

    **Customer Service Advisor - Newport** - Lloyds Banking Group is committed to their purpose of helping Britain prosper. If you want the opportunity to know you’re making a real difference, this role could be for you _ We’re searching for caring people to join our Contact Centre teams to support customers from our Lloyds Bank, Bank of Scotland, Halifax...

  • Customer Service Advisor

    4 weeks ago

    Newport, United Kingdom Alexander Mann Solutions Full time

    **Customer Service Advisor - Newport** - Lloyds Banking Group is committed to their purpose of helping Britain prosper. If you want the opportunity to know you’re making a real difference, this role could be for you _ We’re searching for caring people to join our Contact Centre teams to support customers from our Lloyds Bank, Bank of Scotland, Halifax...

  • Customer Service Advisor

    2 weeks ago

    Newport, United Kingdom Olleco Full time

    Customer Service AdvisorNewport, NP19 4PL£24,752 basic per annum (up to £4k bonus plus uncapped commission structure) - Benefits include Pension, BUPA Medical Cash Plan, Life Assurance, 22 Days’ Holiday (rising with service), Enhanced Maternity / Paternity pay after qualifying service.We are recruiting for an office based Customer Service Advisor to join...