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Apprentice Customer Service Assistant

7 months ago

Newport, United Kingdom Specsavers Full time

1
- We’ve been a family-run business for over 35 years, working together with our store partners to provide the best value optometry, audiology and other healthcare service for our customers.

You’ll find us in the UK, Ireland, Netherlands, Norway, Sweden, Denmark, Finland, Spain, Australia and New Zealand, employing over 38,000 people who work across our 2,293 stores, as well as in our support offices and throughout the supply chain.
- Job description 1
- Become an Apprentice in our store and you’ll have everything you need to truly realise your potential - from experience in a full-time role to an industry-recognised qualification and the support of a global brand, all whilst earning a real wage.

At Specsavers, we’re always looking to the future - which is where people like you come in. We are currently looking for individuals who are enthusiastic about providing great Customer Service and would like to pursue a career in retail or management. This Apprenticeship opportunity will give you the chance to spend 12 months building the skills and confidence that come with training in a paid full-time job, all the time surrounded by a friendly, highly-experienced team who will support you every step of the way.

**Another way of learning**:
Your on-the-job training will sit alongside structured learning that will lead to a nationally recognised qualification. At the end of your year as an apprentice, you’ll be a fully-fledged Customer Assistant.

**Why choose an Apprenticeship?**
- Earn a salary (£225.00 per week)
- Gain valuable work experience in a full-time role
- Receive comprehensive and structured training, supported by a qualified assessor
- Deliver high-quality service in an innovative retail environment
- Become part of a team working towards a common goal
- Be entitled to paid holidays

And that’s just the start. With a highly respected and award-winning business behind you - one that invests in its people - there’s nothing to stop you getting on here. Who knows, you might even end up running your own store in years to come...

**Who is this Apprenticeship for?**
- Recent school/college leavers OR those looking for a new challenge
- Individuals who have lived in the EU for 3 years or more, with the right to work in the UK

We’re looking for people who are passionate about providing great Customer Service and wanting to pursue a career in this area. It’s important that you are a great listener and communicator - as that’s what excellent service is all about. You’ll need to be enthusiastic, motivated and a team player with a real determination to make a difference both in your development and the business.

This is a new adventure, but you will need the organisation, commitment, motivation and enthusiasm to deliver the great customer service our Specsavers visitors love.

What does the role involve?
- Giving customers advice and support during their store visit
- Giving customers a warm welcome
- Processing orders
- Using diagnostic technology with customers
- Taking payments
- Delivering high quality products and service.

Whilst you are employed as apprentice you will work towards achieving a nationally recognised apprenticeship - **Level 2/3 Customer Service Apprenticeship**. This is delivered in workplace by Inspiro Learning, with regular visits from a regional trainer who will support and encourage you throughout the apprenticeship.Future Prospects 1-
- Skills required 1- To be successful in this role you will need to be a hard worker with good communication skills and someone who is able to provide excellent customer service.
- Qualifications required 1- None specific
- Personal qualities 1- Friendly
Positive
Hardworking
Work well as an individual and as part of a team
Reliable
Trustworthy
- Things to consider 1- Level 2 Customer Service Apprenticeship
Each framework includes a diploma/certificate which shows the practical skills, a technical certificate to confirm the knowledge and understanding and Functional Skills in Maths and English.
You will be assessed throughout the apprenticeship and complete the qualification based on the competencies within your job role.
You will be assessed by a combination of observations, professional discussion, question and answer sessions and self-study which is required to confirm your knowledge and understanding of the career route you have chosen.
Application instructions 1