Judicial Appointments Commission

3 days ago

London, United Kingdom Ministry of Justice Full time

**Judicial Appointments Commission - Panel Liaison, Complaints and Freedom of Information Manager - 65921**
**£43,647 - £48,067**
**London**:
**JAC Job Description**:
**Judicial Appointments Commission - Panel Liaison, Complaints and Freedom of Information Manager
- Senior Executive Officer (SEO)**:
**About the JAC**:
The JAC is responsible for designing, planning, and running recruitment campaigns to select judicial office holders up to and including High Court Judges. We have a statutory duty to select solely on merit, while keeping our selection processes open to the widest range of applicants. We launch a new campaign for judicial posts every one to two weeks. These range from high volume campaigns for ‘entry level’ posts, attracting upward of 2,000 applicants, to small campaigns for senior roles, attracting a handful of highly qualified people.

Though located at Clive House, Petty France, London, SW1H 9AJ JAC staff are currently working in a hybrid way with some days in the office and some days working remotely. It will be necessary for the successful postholder to work at the JAC location regularly to support business need.

We offer a range of benefits including an attractive annual leave allowance, flexible working, and choice of pension schemes. We actively encourage all staff to undertake learning and development as part of their personal objectives.

**The Role**:
We are looking for a Panel Liaison, Complaints and Freedom of Information Manager (SEO) to join the JAC Corporate Services team. This is a key role in the organisation where you will combine excellent stakeholder engagement and customer service skills, with an analytical mind and outstanding organisational skills, to help the JAC continue delivering effective selection activity.

In this varied and multi-faceted role, you will take the lead on managing the relationships with the JAC’s cadre of panel members. This will include oversight of the current rolling recruitment campaign, conducting training and panel performance reviews, managing booking and payment processes, and maintaining an effective relationship between panel members and the JAC. This will include working closely with other parts of the JAC, especially the selection team Quality Assurance Managers.

You will further use your analytical and communication skills to oversee the JAC’s response to Freedom of Information Act (FoI) and Subject Access requests, handling data sensitively and appropriately in line with FoI legislation, and ensuring that the organisation fulfils its obligations under the Act.
- Strong communication skills, both written and oral, with an ability to tailor the communications as appropriate to the audience.
- Excellent organisational and project management skills with an ability to prioritise competing tasks and work to deadlines while maintaining high standards.
- Strong analytical skills and the ability to analyse and assess a range of evidence sources.
- An ability to work calmly and methodically under pressure
- The ability to quickly learn to use unfamiliar software to a good standard, with appropriate training
- An interest in learning about legislation including the Freedom of Information Act and a willingness to undertake training as appropriate

**Main responsibilities**:

- Lead and manage relationships and engagement with the JAC’s cadre of 80 panel members
- Lead the administration of panel member participation in selection activity including booking panel members, arranging payment, and communicating key updates.
- Lead on the current rolling recruitment campaign for lay panel members.
- Review and deliver the JAC Panel Member appraisal process, exploring opportunities to develop and enhance the system to ensure its long term effectiveness.
- Liaise with JAC selection exercise teams and diversity team colleagues to ensure that panel member participating is fair, diverse, and inclusive.
- Act as lead point of contact for the Judicial Appointments and Conduct Ombudsman in respect of complaints. Manage the preparation of JAC responses and ensure effective stakeholder engagement.
- Ensure opportunities for learning or development as a result of complaints are identified and raised with appropriate JAC operational and policy leads
- Lead JAC responses to Freedom of Information Act and Subject Access requests, developing knowledge and expertise of legislation to ensure the organisation fulfils its obligations under the Act.
- Advise senior leaders and JAC colleagues on the appropriate responses to FoI or Subject Access requests, including legislative requirements regarding response times or exemptions.

**Recruitment process details**:
**Behaviours**:
We’ll assess you against these behaviours during the recruitment process:

- Communicating and Influencing
- Making Effective Decisions
- Managing a Quality Service
- Changing and Improving

In addition to these behaviours, your experience will be assessed during the recruitment proc

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