Customer Service Representative
3 days ago
Huntsman have an exciting opportunity for a Customer Service Representative to join our dedicated team at our regional Advanced Materials contact centre based in Wynyard.
Reporting to the Customer Service Team Leader, you will support the delivery of the order fulfilment process and work in an environment that encourages continuous improvement to the defined global processes and outcomes.
This role will initially be on a temporary basis for a 12-month fixed term contract. Full training will be provided with development opportunities available.
**As the Customer Service Representative, you will**:
- Complete the order process from receipt of customer orders.
- Pro-actively respond to customer queries.
- Monitor customer accounts and/or order book status on a regular basis, resolving problems with potential customer impact.
- Log, process and chase progress of enquiries, while following established procedures.
- Prepare associated documentation for goods despatch, ensuring all processed despatches are ready for billing and the system is up to date.
- Refer availability and forecast issues to the daily hotspot meeting for resolution with relevant parties.
- Create and maintain a close working relationship with Sales Engineers and other Supply Chain, Finance and Logistics team members.
- Cover for other CSRs when required.
**Requirements**:
- Fluency in English and Turkish is essential, with additional European languages an asset.
- Relevant experience in a similar role.
- Good communication skills.
- Confident in using IT, with SAP experience desirable.
- Flexibility to adapt to a demanding environment.
- Educated to degree level is desirable but not essential
**About Huntsman**:
LI-LA1
~IND123
**Additional Locations**:
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