Customer Account Representative
3 days ago
We are recruiting a Customer Account Representative for a client based in Stockton.
Are you confident in creating long-term, trusting and efficient relationships with customers and fulfilling orders? If so, then this role could be for you
Main Duties:
- Deal with both internal and external customers on a daily basis
- Processing and despatch of orders to ensure customers receive orders on time and in full
- Set up new customers and obtain necessary information
- Order receipt and entry onto SAGE, checking against forecast, price, credit and incoterms
- Confirmation to customer, booking transport, keeping customers notified, creating invoices, assist with overdue payments
- Creation of required export documents (EUR1, Certificate of Origin, Bills of Lading, etc.)
- Maintain internal reports and databases as required (rolling forecast sheet, despatch report etc)
- Answer client queries and be the first point of contact for any customer complaints
Ultimately, you will be the key link between the customer, finance, sales and production/planning.
Essential Requirements:
- Good IT skills (S&OP or CRM software and MS Office - Word, Excel, PDF)
- Experience of sales order processing, import, export, logistics and customer liaison
- Experience with an ERP system (SAGE, SAP, etc.) or other S&OP systems
- Fluent spoken and written English
- Excellent communication and interpersonal skills
- Excellent attention to detail
- Good command of arithmetic (eg: percentages)
- Previous customer service or key account management experience in a similar role
This is a permanent position working 37.5 hours per week, Monday to Friday.
If you feel you have the relevant experience and are looking for a new challenge, please apply.
A full job description is available on request.
Reference ID: 1244186AC
**Job Types**: Full-time, Permanent
Schedule:
- Monday to Friday
Work remotely:
- No
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