Customer Service Representative

6 months ago


StocktononTees, United Kingdom Royal Den Hartogh Logistics Full time

**Royal Den Hartogh Logistics** is a logistics service provider specialised in the transportation of liquid chemicals, gases and dry bulk. It is a growing and informal organisation with over 2,100 employees worldwide. Within Den Hartogh we highly value independence, flexibility and responsibility, with room for new initiatives and ideas. The family owned company was founded over a century ago and now has 50 locations in 27 countries. Den Hartogh has modern equipment, including more than 24,335 tank containers, 5,767 dry bulk containers, 310 tank trailers and 700 trucks.

**The Role**

As Customer Service Representative, you are the main contact person for your customers. From the moment the customer sends a transport request you take responsibility for the acceptance and execution of the orders, including necessary administration (from order to invoice). You are the logistics specialist who answers all of your customer´s queries, handles compliments and complaints, solves problems, implements new lanes, and executes financial and operational analyses in order to support continuous improvements.

Together with your colleagues, you will provide creative transport solutions, always looking for opportunities to upsell and ensure the customer is fully aware of all products/services. You will be agile, constantly switching between customer service, managing orders, liaising with operations, discussing developments in sales, and working on improvements.

Will have strong organisational skills, be an excellent communicator and eager to understand all aspects of our business. As the main point of contact for your customers, you will provide excellent customer service and have the desire to build relationships internally and externally. Furthermore, you will have:

- a minimum of two years customer service experience in an office based environment, ideally in logistics, grade C/4 in GCSE Maths and English or relevant degree
- experience of working in a customer facing role
- an outstanding sense of responsibility, with a pro-active and structured approach to customer centricity
- attention to detail, the ability to work well under pressure, and able to adapt quickly to market changes - internally and externally, with a willingness to respond rapidly and flexibly to customer demands
- the desire to build relationships internally and externally
- willingness to undertake training and development activities

**What we offer**:

- A position in the centre of operations and commerce. It could be your ambition to develop in the field of customer service or progress into one of the many other career opportunities in our company.
- A workplace where we believe in giving trust, responsibility and taking ownership
- A dynamic environment with a strong focus on operational excellence. ambition, improvement, and fun in business are part of our DNA

**How to apply



  • Stockton-on-Tees, Stockton-on-Tees, United Kingdom Austin Fraser Full time

    **Job Title:** Customer Service RepresentativeWe are seeking an experienced customer service representative to join our team at Austin Fraser. The successful candidate will be responsible for responding promptly and professionally to customer inquiries, as well as handling calls, emails, and other correspondence.Key Responsibilities:Respond to customer...


  • Stockton-on-Tees, Stockton-on-Tees, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to deliver exceptional service and support to our customers. As a key member of our team, you will engage with customers, participate in operational workflow, and collaborate with colleagues to meet and exceed goals.Key Responsibilities:Provide service and support to customers.Participate in all aspects of the...


  • Stockton-on-Tees, Stockton-on-Tees, United Kingdom beBee Professionals Full time £20,000 - £30,000

    BeBee Professionals is seeking a Customer Service Representative to provide excellent service and resolve customer queries in Stockton-on-Tees, UK. This role involves handling incoming calls, emails, and chat queries from customers, providing accurate product information, and resolving issues efficiently.Key Responsibilities:Respond to customer inquiries and...


  • Stockton-on-Tees, United Kingdom Mitsubishi Chemical Full time

    We currently have an opening for a Customer Service Representative and are looking for the right person to join our brilliant team. This is an exciting opportunity for someone to be responsible for managing a portfolio of customer accounts covering all processes from order placement and logistics to billing. You will deliver effective interaction with...


  • Stockton-on-Tees, Stockton-on-Tees, United Kingdom Bighornlaw Full time

    Front Desk Representative Job DescriptionWe are looking for a highly motivated and customer-focused individual to join our front desk team at Valley Fitness in Manteca. As a key member of our staff, you will play a vital role in creating a positive and welcoming atmosphere for our members, enhancing their overall fitness experience.The ideal candidate will...


  • Stockton-on-Tees, United Kingdom Den Hartogh Full time

    **Royal Den Hartogh Logistics **is a leading bulk Logistics Service Provider to the Chemical, Gas, Polymer and Dry Bulk Food industry. We have integrated our Logistic Services in four Business Units: Liquid Logistics, Global Logistics, Gas Logistics, and Dry Bulk Logistics. Safety and Operational Excellence are embedded in our culture. We understand the...


  • Stockton-on-Tees, United Kingdom Royal Den Hartogh Logistics Full time

    **Royal Den Hartogh Logistics** is a logistics service provider specialised in the transportation of liquid chemicals, gases and dry bulk. It is a growing and informal organisation with over 2,100 employees worldwide. Within Den Hartogh we highly value independence, flexibility and responsibility, with room for new initiatives and ideas. The family owned...


  • Stockton-on-Tees, United Kingdom Lusso Full time

    The company: Fantastic opportunity to join a genuine market-leading brand and ambitious company who have a high-quality range of Bathroom products with long-lasting clients. **The Job Role**: This is a Customer Service advisors role dealing with the day to day running in the customer service department, whilst working in a team of customer service...


  • Stockton-on-Tees, United Kingdom Elite Energy Full time

    We are an established, fast growing and dynamic company, funding carbon and energy saving schemes in the home improvement sector. We work with major utility companies helping them meet their Energy Company Obligation (ECO) targets. To help us continue our success, we are recruiting an additional Customer Service Administrator, to join our busy team on a...


  • Stockton-on-Tees, Stockton-on-Tees, United Kingdom beBee Professionals Full time £20,000 - £25,000

    Sales and Customer Support RoleThis exciting opportunity has arisen for a highly motivated and customer-centric individual to join our team as a Sales Assistant. Based in the United Kingdom, you will be responsible for delivering outstanding customer service and contributing to the success of our retail operation.Main ResponsibilitiesDeliver exceptional...


  • Stockton-on-Tees, Stockton-on-Tees, United Kingdom Tesco Full time

    About the Role We are seeking a motivated and customer-focused individual to join our Tesco team as a Colleague. In this role, you will be responsible for providing excellent customer service, working collaboratively with colleagues, and maintaining a safe and clean store environment. Key Responsibilities: Provide exceptional customer service, ensuring...


  • Stockton-on-Tees, Stockton-on-Tees, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Job SummaryWe are seeking a highly motivated and enthusiastic Team Member to join our dynamic team at beBee Professionals in Stockton-on-Tees. As a key member of our operational team, you will play a vital role in delivering exceptional customer service and contributing to our business success.Key ResponsibilitiesProvide outstanding customer service,...


  • Stockton-on-Tees, United Kingdom DNA Recruitment Solutions Limited Full time

    DNA Recruitment Solutions Limited is looking for a Customer Support Representative/ account manager to join our clients' team based in Stockton on Tees. This position is responsible for providing support to customers and managing expectations mainly over the phone. Working Monday to Friday 08:00 to 16:30 or 09:00 to 17:30 **Essential Functions**: - Provide...


  • Stockton-on-Tees, United Kingdom Elite Energy Full time

    We are an established, fast growing and dynamic company, funding carbon and energy saving schemes in the home improvement sector. We work with major utility companies helping them meet their Energy Company Obligation (ECO) targets. To help us continue our success, we are recruiting an additional Customer Service Administrator, to join our busy team on a...


  • Stockton-on-Tees, United Kingdom William Hill Full time

    **Location** North Yorkshire Stockton North Yorkshire TS18 1LH **Contract type** Part-time **Salary** £10.50 rising to £10.90 after passing probation **Hours** 20 - People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.- Careers in our shops are about much more than simply taking bets. Our...


  • Stockton-on-Tees, Stockton-on-Tees, United Kingdom NHS Full time

    Job OverviewWe are seeking a highly motivated and experienced individual to join our team of operators within Switchboard. The department provides a 24/7 service to patients, customers, and staff.Your role will involve providing an efficient call handling service, monitoring various alarm systems, and participating in emergency procedures. You will work in a...


  • Thornaby-on-Tees, Stockton-on-Tees, United Kingdom NEXT Full time

    NEXT is seeking a Customer Service Representative to join our team. As a key member of our store team, you will be responsible for providing an exceptional shopping experience for our customers. With a competitive salary of £9.20 per hour, you will have the opportunity to develop your skills and knowledge in a dynamic retail environment.About the...


  • Stockton-on-Tees, United Kingdom Imperial Recruitment Group Full time

    German-Speaking Customer Service Representative Location: Stockton Salary: Up to £26,500 per annum Employment Type: Full-Time, Permanent About the Role: We are looking for a dedicated and enthusiastic German-Speaking Customer Service Representative to join our growing team. As a customer service professional, you will provide exceptional support to our...


  • Stockton-on-Tees, United Kingdom CV-Library Full time

    German-Speaking Customer Service Representative Location: Stockton Salary: Up to £26,500 per annum Employment Type: Full-Time, Permanent About the Role: We are looking for a dedicated and enthusiastic German-Speaking Customer Service Representative to join our growing team. As a customer service professional, you will provide exceptional support to...


  • Stockton-on-Tees, Stockton-on-Tees, United Kingdom Three Full time

    Company OverviewThree UK is a leading network that enriches people's lives through better connectivity. Our brand embodies the strength of our network, providing exceptional services every day for every customer. We challenge the mobile industry to deliver a superior experience.We're committed to building a team that reflects our values: diversity,...