Customer Service Representative

6 months ago


StocktononTees, United Kingdom Lusso Full time

The company: Fantastic opportunity to join a genuine market-leading brand and ambitious company who have a high-quality range of Bathroom products with long-lasting clients.

**The Job Role**:
This is a Customer Service advisors role dealing with the day to day running in the customer service department, whilst working in a team of customer service representatives who always give the best customer service possible.

**Key Responsibilities**:

- Build rapport and establish strong relationships with customers to ensure their satisfaction with our brand.
- Ensure accurate and timely order processing and follow-up with customers to ensure their orders are delivered as expected.
- Manage customer complaints and concerns, proactively identifying and addressing potential issues before they arise.
- Collaborate with other departments within the organisation to ensure seamless customer experiences.
- Identify opportunities to upsell and cross-sell products and services to customers, ultimately increasing revenue and enhancing the customer experience.

**Other Customer Service advisor job duties include, but limited to**:

- Look after all aspects of the customer service experience to troubleshoot and make improvements of customer service quality.
- Coordinates with sales department to incorporate plans to increase customer satisfaction

**The Person**:
**Key Requirements**:

- 1-2 years of customer service experience, preferably in a luxury brand or related field.
- Excellent written and verbal communication skills, with the ability to adapt to a variety of customer communication styles.
- Strong problem-solving and critical thinking skills, with the ability to navigate complex customer inquiries and find solutions quickly.
- Attention to detail and strong organizational skills, with the ability to prioritize and manage multiple tasks simultaneously.
- Passion for luxury products and a commitment to providing exceptional customer service.
- Ability to work independently and as part of a team in a fast-paced, high-pressure environment.
- Flexibility to work weekends and holidays as needed.

**Location: HQ located, Teesside.**

The package: Salary is circa £23-25k depending on experience, plus potential performance related £bonus.

***

**Salary**: From £23,000.00 per year

**Benefits**:

- Company events
- Employee discount
- On-site parking

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Yearly bonus

COVID-19 considerations:
All guidelines in place as per governments advice

Ability to commute/relocate:

- TEESSIDE: reliably commute or plan to relocate before starting work (required)

Work Location: In person

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- On-site gym
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Stockton-on-Tees: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: CS advisor May 23



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