Customer Service Representative

6 months ago


StocktononTees, United Kingdom Elite Energy Full time

We are an established, fast growing and dynamic company, funding carbon and energy saving schemes in the home improvement sector. We work with major utility companies helping them meet their Energy Company Obligation (ECO) targets.

To help us continue our success, we are recruiting an additional Customer Service Administrator, to join our busy team on a permanent basis, at our offices in Stockton-on-Tees.

**The Role**
Working in the Customer Service team, you will be responsible for contacting new customers converting lead calls to surveys. As a company, we do not cold call or pressure sell; all leads are generated through a returned contact form, so the individual you’re speaking to is expecting your call.

Previous experience in a similar role is essential and training will be provided on our internal systems.

You duties will include but are not limited to;
- Developing lead generation calls into customer surveys
- Communicate effectively and professionally with customers to ensure a positive experience
- Perform accurate data entry and maintain customer records
- Handle customer complaints and provide appropriate resolutions
- Undertake the logging and accurate record keeping of the customer’s dissatisfaction or escalation
- Collaborate with cross-functional teams to address customer concerns

Skills;
- Experience within a previous sales role is preferred
- Strong telephone etiquette and active listening skills
- Excellent communication skills, both verbal and written
- Proficient in data entry and navigating computer systems
- Ability to analyse customer needs and provide effective solutions
- Complaint handling experience would be preferred but not essential

This role will be full time 40 hours, on a weekly rota of 8:30am-5pm W1, 10:30am-7pm W2.

Flexibility towards the business needs is required along with Saturday working, on a rota basis (one in three). In return, we a competitive pay and comprehensive benefits package, plus the opportunity to grow and progress alongside us

Starting salary for this position is £24,000 per annum. Saturdays and overtime paid at time and a quarter.

**Job Types**: Full-time, Permanent

**Salary**: From £24,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Lead Handling: 2 years (required)
- Sales: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



  • Stockton-on-Tees, Stockton-on-Tees, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to deliver excellent service and support to our customers. The ideal candidate will engage with customers, participate in operational workflow, and collaborate with team members to meet and exceed goals.Key Responsibilities:Provide service and support to customers.Participate in all aspects of the operational...


  • Stockton-on-Tees, Stockton-on-Tees, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to deliver exceptional service and support to our customers. As a key member of our team, you will engage with customers, participate in operational workflow, and collaborate with colleagues to meet and exceed goals.Key Responsibilities:Provide service and support to customers.Participate in all aspects of the...


  • Stockton-on-Tees, Stockton-on-Tees, United Kingdom beBee Professionals Full time £20,000 - £30,000

    We are seeking a skilled Customer Service Representative to provide exceptional service to our customers. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and providing accurate information about our products and services.Key Responsibilities:Respond to customer inquiries via phone, email, and...


  • Stockton-on-Tees, United Kingdom Mitsubishi Chemical Full time

    We currently have an opening for a Customer Service Representative and are looking for the right person to join our brilliant team. This is an exciting opportunity for someone to be responsible for managing a portfolio of customer accounts covering all processes from order placement and logistics to billing. You will deliver effective interaction with...


  • Stockton-on-Tees, Stockton-on-Tees, United Kingdom beBee Professionals Full time £20,000 - £25,000

    As a Customer Service Representative at beBee Professionals, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in Stockton-on-Tees, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register...


  • Stockton-on-Tees, United Kingdom Royal Den Hartogh Logistics Full time

    **Royal Den Hartogh Logistics** is a logistics service provider specialised in the transportation of liquid chemicals, gases and dry bulk. It is a growing and informal organisation with over 2,100 employees worldwide. Within Den Hartogh we highly value independence, flexibility and responsibility, with room for new initiatives and ideas. The family owned...


  • Stockton-on-Tees, Stockton-on-Tees, United Kingdom Priory Group Full time

    Job Description:We are seeking a highly motivated and organized Customer Service Representative to join our team in Middleton-St-George, Darlington.About the Role:This is an exciting opportunity to work in a 24/7 Contact Centre environment, where you will be responsible for delivering first-class customer service to internal and external clients.You will be...


  • Stockton-on-Tees, United Kingdom Den Hartogh Full time

    **Royal Den Hartogh Logistics **is a leading bulk Logistics Service Provider to the Chemical, Gas, Polymer and Dry Bulk Food industry. We have integrated our Logistic Services in four Business Units: Liquid Logistics, Global Logistics, Gas Logistics, and Dry Bulk Logistics. Safety and Operational Excellence are embedded in our culture. We understand the...


  • Stockton-on-Tees, United Kingdom Royal Den Hartogh Logistics Full time

    **Royal Den Hartogh Logistics** is a logistics service provider specialised in the transportation of liquid chemicals, gases and dry bulk. It is a growing and informal organisation with over 2,100 employees worldwide. Within Den Hartogh we highly value independence, flexibility and responsibility, with room for new initiatives and ideas. The family owned...


  • Stockton-on-Tees, United Kingdom Lusso Full time

    The company: Fantastic opportunity to join a genuine market-leading brand and ambitious company who have a high-quality range of Bathroom products with long-lasting clients. **The Job Role**: This is a Customer Service advisors role dealing with the day to day running in the customer service department, whilst working in a team of customer service...


  • Stockton-on-Tees, Stockton-on-Tees, United Kingdom beBee Professionals Full time £20,000 - £30,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Stockton-on-Tees, UK.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work...


  • Stockton-on-Tees, Stockton-on-Tees, United Kingdom Three Full time

    Key Responsibilities• Deliver exceptional customer service by understanding and meeting customer needs.• Set high standards for coverage, reliability, and customer care.• Respond promptly to customer queries and provide accurate solutions.• Create amazing customer experiences that leave a lasting impression.• Achieve personal and store KPIs by...


  • Stockton-on-Tees, United Kingdom DNA Recruitment Solutions Limited Full time

    DNA Recruitment Solutions Limited is looking for a Customer Support Representative/ account manager to join our clients team basrd in Stockton on Tees. This position is responsible for providing support to our clients customers. Workign Monay to Friday 08:00 to 16:30 or 09:00 to 17:30 **Essential Functions**: - Provide information about our client and its...


  • Stockton-on-Tees, United Kingdom Elite Energy Full time

    We are an established, fast growing and dynamic company, funding carbon and energy saving schemes in the home improvement sector. We work with major utility companies helping them meet their Energy Company Obligation (ECO) targets. To help us continue our success, we are recruiting an additional Customer Service Administrator, to join our busy team on a...


  • Stockton-on-Tees, Stockton-on-Tees, United Kingdom Tesco Full time

    About the Role We are seeking a motivated and customer-focused individual to join our Tesco team as a Colleague. In this role, you will be responsible for providing excellent customer service, working collaboratively with colleagues, and maintaining a safe and clean store environment. Key Responsibilities: Provide exceptional customer service, ensuring...


  • Stockton-on-Tees, Stockton-on-Tees, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Job SummaryWe are seeking a highly motivated and enthusiastic Team Member to join our dynamic team at beBee Professionals in Stockton-on-Tees. As a key member of our operational team, you will play a vital role in delivering exceptional customer service and contributing to our business success.Key ResponsibilitiesProvide outstanding customer service,...


  • Stockton-on-Tees, United Kingdom DNA Recruitment Solutions Limited Full time

    DNA Recruitment Solutions Limited is looking for a Customer Support Representative/ account manager to join our clients' team based in Stockton on Tees. This position is responsible for providing support to customers and managing expectations mainly over the phone. Working Monday to Friday 08:00 to 16:30 or 09:00 to 17:30 **Essential Functions**: - Provide...


  • Stockton-on-Tees, Stockton-on-Tees, United Kingdom NEXT Full time

    About the Role:To be successful in this Sales Team Member position, you will:Provide exceptional customer service at all times, helping customers find suitable products.Share your knowledge and enthusiasm for our products with customers.Work in various store areas, including sales floors, stockrooms, and processing deliveries.Take ownership of your...


  • Stockton-on-Tees, Stockton-on-Tees, United Kingdom NEXT Full time

    Company OverviewWelcome to NEXT, a dynamic retail company where you can grow and develop your skills in a fast-paced environment.SalaryWe offer an attractive salary of £11.50 per hour for our Sales Team Members.Job DescriptionAbout the Role:To succeed as a Sales Team Member at NEXT, you will be responsible for providing outstanding customer service,...


  • Stockton-on-Tees, Stockton-on-Tees, United Kingdom North Star Housing Group Full time

    About the RoleWe are seeking a highly motivated and organized Customer Services Assistant to join our Customer Services Team on a 6 month fixed term contract.Key ResponsibilitiesProvide excellent communication skills as the first point of contact for customersManage your own workload and take a proactive approach to resolving customer enquiriesWork well...