Customer Operations Representative

6 months ago


StocktononTees, United Kingdom Jackson Hogg Full time

**Key Responsibilities**:

- **Order Management**:

- Ensure accurate and efficient order capture, encompassing both manual entry and system-generated orders.
- Convert orders seamlessly into delivery, maintaining precision throughout the process.
- **Stock Availability and Issue Resolution**:

- Review stock availability to fulfill orders promptly.
- Identify and address any issues affecting order fulfilment, implementing appropriate solutions.
- **Performance Metrics Enhancement**:

- Drive UK DOTIF (Despatched On Time In-full) levels by collaborating closely with customers and internal functions.
- **Customer Interaction**:

- Resolve customer queries promptly and respond efficiently to information requests.
- Foster effective relationships with external customers and internal TCP functions, including Commercial Account Managers, Finance, and Planning.
- **Logistics and Documentation**:

- Administer timely export and shipping documentation, ensuring compliance with regulatory requirements.
- **Stakeholder Collaboration**:

- Build and maintain strong relationships with daily contact points such as customers and 3rd-party logistics providers.
- Collaborate with cross-functional teams to achieve common goals.
- **Team Support**:

- Provide support within the wider customer services team during peak periods, holidays, and staff absences.
- **Customer-Centric Approach**:

- Deliver a customer-centric approach to service and support, consistently meeting and exceeding customer expectations.

**Experience**:

- Strong customer service experience
- ERP & retailer supply chain systems (SAP etc)
- Excel knowledge

**Salary**: £28,000.00 per year

Work Location: In person



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