Emergency Department Receptionist

3 weeks ago


Salisbury, United Kingdom Salisbury NHS Foundation Trust Full time

To provide 24/7 full clerical support within the Emergency Department reception area to ensure smooth operation of its service.

The Emergency Department (ED) currently has over 44000 new attendances each year. The department consists of reception area, triage, 15 cubicle Majors area, a Minors area, paediatric cubicles, 3 bay Resuscitation room and 8 bedded Short Stay Emergency Unit (SSEU) under the ED Management Team.
- To register/book in all patients both as walk-in and emergency admissions by ambulance ensuring that all details are correct and double registration is avoided
- Ensure that all data collected is accurately recorded following Trust policy and procedures
- To take responsibility for the admissions, transfers and discharges (ATD) on the hospital Patient Administration System (Lorenzo) for all patients admitted to SSEU
- Create emergency registrations and referrals for wards within the hospital when the admissions team is unavailable
- Deal with all enquiries in a professional manner and in accordance with the Trust’s Data Protection policy
- To request hospital notes from the Medical Records Department/collect out of hours and ensure accurate Patient Document Tracking (PDT) on the hospital PAS
- Accurately scan all ED documents into the ED computer system

Ensure that the relevant paperwork required for follow ups within ED and other departments are scanned and forwarded to the appropriate department
- To maintain patient safety through consistent compliance with Trust policies for prevention and control of infection.
- To undertake mandatory training.

Please see attached Job description and person specification for full details of roles and responsibilities

Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience behind us. Here we’re driven to deliver an outstanding experience for everyone and have been well regarded for the quality of care and treatment we continue to provide for our patients and also our staff.

We are an acute Trust, rated “Good” by the CQC, with a track record of high performance providing regional and super regional specialist services such as: Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and the Duke of Cornwall Spinal Treatment Centre. We have about 470 beds and employ over 4000 staff.

We support flexible working and will consider requests taking into account the needs of the service. We think working here is pretty rewarding. You can access a range of NHS discounts, receive a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. On-site benefits include car parking (fee applies), leisure centre, day nursery and holiday play scheme.

Please see attached Job description and person specification for full details of roles and responsibilities.


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