Band 3 Respiratory Administrator
3 weeks ago
Job summary
This is a varied and practical role where you will be supporting our front-line nursing staff to deliver great patient care. Your responsibilities will vary from setting up equipment for our sleep apnoea patients, ensuring they have a supply of consumables, managing and ordering stock for the service and so much more. You will work closely with the nursing team to book clinics, respond to patient enquiries and work within our closely knit team of administrative staff. We are a small team and empowered to work on our own initiative and support each other to provide resilience across the service ensuring patients are our first priority.
Main duties of the job
Meet and greet patients and their carers, dealing with patient inquiries on the telephone and in person, providing non-clinical information.
Order, allocate and set up CPAP equipment for patients, posting items where necessary.
Continue and participate in staff meetings, working groups and multi-disciplinary clinical meetings to maintain lateral communication and update the team on equipment supply.
Record clinic attendances, update patient details on the Lorenzo patient record system and Excel and make outpatient appointments.
Maintain good working relationships with the multi-disciplinary teams within the Respiratory Department and to liaise with all other units and external stakeholders in a professional manner.
About us
Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience behind us. Here we're driven to deliver an outstanding experience for everyone and have been well regarded for the quality of care and treatment we continue to provide for our patients and also our staff.
We are an acute Trust, rated "Good" by the CQC, with a track record of high performance providing regional and super regional specialist services such as: Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and the Duke of Cornwall Spinal Treatment Centre. We have about 470 beds and employ over 4000 staff.
We support flexible working and will consider requests taking into account the needs of the service. We think working here is pretty rewarding. You can access a range of NHS discounts, receive a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. On-site benefits include car parking (fee applies), leisure centre, day nursery and holiday play scheme.
Salisbury is an attractive place to live and work and really gives you the best of everything. With easy access to London and local airports, the city of Southampton is only a short train or car journey away or if you prefer the sea, Bournemouth is also accessible. Don't just take our word for it, why not explore what Salisbury has to offer by visiting
Job description
Job responsibilities
Please see attached Job description and person specification for full details of roles and responsibilities.
Person Specification
Essential/Desirable
Essential
oGCSE Grade C or above in English and Maths, or equivalent qualification oComprehensive knowledge of Microsoft Office packages oOperational experience in a busy, costumer focused environment oExperience in customer-facing roles, for example in retail, as a receptionist, in the NHS, oExcellent people skills to be able to manage patient expectations and defuse patients' anger oAccurate word processing skills oComputer and data entry competence oAbility to effectively prioritise a highly flexible workload using sound initiative and problem-solving skills oAbility to work as a part of a team in a multi-disciplinary environment oAbility to communicate effectively with all multi-disciplinary professionals across all departments, and with GP practices and other Trusts oExcellent teamwork skills to navigate scheduling issues and clinician capacity with colleagues in a highly pressurised environment oExcellent problem-solving skills, including conflict resolution in order to deliver a clinical schedule that works
Desirable
Previous respiratory experience.-
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