24hr Relief Switchboard Operator

4 weeks ago

Salisbury, United Kingdom Salisbury NHS Foundation Trust Full time

Job overview

This is a varied and practical role where you will be supporting our front-line nursing staff to deliver great patient care. Your responsibilities will vary from setting up equipment for our sleep apnoea patients, ensuring they have a supply of consumables, managing and ordering stock for the service and so much more. You will work closely with the nursing team to book clinics, respond to patient enquiries and work within our closely knit team of c.10 administrative staff. We are a small team and empowered to work on our own initiative and support each other to provide resilience across the service ensuring patients are our first priority.

Main duties of the job

Meet and greet patients and their carers, dealing with patient inquiries on the telephone and in person, providing non-clinical information. 

Order, allocate and set up CPAP equipment for patients, posting items where necessary.

Continue and participate in staff meetings, working groups and multi-disciplinary clinical meetings to maintain lateral communication and update the team on equipment supply.

Record clinic attendances, update patient details on the Lorenzo patient record system and Excel and make outpatient appointments. 

Maintain good working relationships with the multi-disciplinary teams within the Respiratory Department and to liaise with all other units and external stakeholders in a professional manner.

Working for our organisation

Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience behind us. Here we’re driven to deliver an outstanding experience for everyone and have been well regarded for the quality of care and treatment we continue to provide for our patients and also our staff.

We are an acute Trust, rated “Good” by the CQC, with a track record of high performance providing regional and super regional specialist services such as: Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and the Duke of Cornwall Spinal Treatment Centre. We have about 470 beds and employ over 4000 staff.

We support flexible working and will consider requests taking into account the needs of the service. We think working here is pretty rewarding. You can access a range of NHS discounts, receive a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. On-site benefits include car parking (fee applies), leisure centre, day nursery and holiday play scheme.

Detailed job description and main responsibilities

Please see attached Job description and person specification for full details of roles and responsibilities.

Person specification

Essential/Desirable

Essential criteria

•GCSE Grade C or above in English and Maths, or equivalent qualification •Comprehensive knowledge of Microsoft Office packages •Operational experience in a busy, costumer focused environment •Experience in customer-facing roles, for example in retail, as a receptionist, in the NHS, •Excellent people skills to be able to manage patient expectations and defuse patients’ anger •Accurate word processing skills •Computer and data entry competence •Ability to effectively prioritise a highly flexible workload using sound initiative and problem-solving skills •Ability to work as a part of a team in a multi-disciplinary environment •Ability to communicate effectively with all multi-disciplinary professionals across all departments, and with GP practices and other Trusts •Excellent teamwork skills to navigate scheduling issues and clinician capacity with colleagues in a highly pressurised environment •Excellent problem-solving skills, including conflict resolution in order to deliver a clinical schedule that works

Desirable criteria

Previous respiratory experience.

We offer excellent benefits that help make SDH a great place to work. These include but aren't limited to:-

Holiday starting at 27 days plus Bank Holidays rising to 29 days after 5 years and 33 days after 10 years for Agenda for Change staff Holiday entitlement for Medical and Dental staff starts at 27 days for Junior/Senior Clinical Fellows, Specialty Doctors and rises to 32 days after 5 years. Consultant entitlement starts at 32 days and rises to 34 days after 7 years An additional day's leave to celebrate your birthday (after 12 months) Access to a career average revalued earnings pension scheme Life assurance if a member of the pension scheme An extensive Health and Wellbeing offer to help you deal with life's challenges Exclusive deals and discounts websites saving you money on everyday purchases, treats for the family, eating out and utility bills for home  Cycle to work scheme Uniform provided (where required) On site Day Nursery and Holiday Play scheme On site health and fitness club On site car parking Opportunities to get on - take advantage of our ongoing learning opportunities and training, to help you achieve the job and career you want.

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