Lead User Researcher

6 months ago

Leeds, United Kingdom Financial Conduct Authority Full time

Lead User Researcher 12 month Fixed term Contract

**Salary**: National ranging from £67,100 to £85,000 and London from £73,700 to £93,500

Are you interested in joining a growing user centred design team, putting the needs of people who use the FCA’s vital products and services at the heart of design and development?

The team/department

This role sits within the User Centred Design Team within the Digital Delivery Hub. We are part of the Data, Technology & Innovation (DTI) Division leading the FCA in harnessing the power of data and advanced analytics to transform financial regulation.

What you will be doing (the role)

As a Lead User Researcher at the FCA you will work within a specialist user-centred design (UCD) team to help increase the maturity of UCD across the organisation, and provide expert user research support to emerging multi-disciplinary digital product teams to design new products and services that help our users achieve their goals:
- Set, maintain and iterate standards for user research practice- Provide profession leadership for the wider user research community in DTI- Alongside other Design Lead roles, form a user-centred design leadership group- Spend a portion of time working within a programme to help build user-centred practices- Align user research activities with wider plans to inform a service proposition

What you will get from the role

It is an exciting time to join our community of UCD specialists and you will:
- Help continue the work done to shape and deliver excellence in user research practice- Deliver impactful work in programmes that help consumers avoid financial harm and ensure fair markets- Help FCA products and services meet the needs of people in firms, consumers and FCA staff alike- Benefit from a vibrant and positive community of practice making a difference to the maturity of user-centeredness

Our competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your lifecycle. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash.

Core benefits that you will receive as standard are:
- 28 days holiday per year plus bank holidays- Private healthcare with Bupa- A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age - up to 12% a month once you reach age 35)- Life assurance of eight times your basic salary- Income protection

We support hybrid working which means you will be able to work from home up to 60% of the time over a month with the remainder of your time in one of our three office locations.

The skills and experience you will have

Minimum- Relevant user research experience, most recently at a Senior or Lead level- Experience in working in project/programme environments involving business & IT change- Research experience within any of the following types of organisations/sectors: financial services, government/regulatory body, technology, consultancy (ideally IT consultancy)

Essential- Research. You can help an organisation adopt a wide range of user research methods. You can lead a community of practice to help an organisation continually assure, improve and innovate their user research. You can advocate user research, and engage sceptical colleagues and stakeholders- Inclusive research. You can help teams understand the diversity of users of FCA services. You can effectively include all kinds of users in appropriate research activities. You can advocate inclusive practices and help teams design and deliver accessible services that work for all users- User-centred and Agile practices. You can understand and demonstrate experience in a range of user-centred practices. You can help inexperienced teams adopt user-centred practices and embed them into their Agile workflow- Analysis and synthesis. You can help an organisation to adopt a wide range of analysis and synthesis techniques, and to continually assure, improve and innovate their practices to generate clear and valuable findings- Society and technology. You can help teams understand the ways that digital technology is changing user behaviour, and the challenges and opportunities for the design and delivery of FCA services- Strategic insight. You can understand organisational goals and challenges. You can align research activities across teams to inform policy and proposition- Technical understanding. You can demonstrate knowledge of the technologies used to build and operate digital services. You can collaborate closely with colleagues in different digital disciplines

About the FCA

The FCA regulates the conduct of 50,000 firms in the UK to ensure our financial markets are honest, fair and competitive. We do this to make sure markets work well for individuals, businesses and the economy as a whole. For more information on what we do, our th

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