User Researcher
2 days ago
**About SimpleUsability**
SimpleUsability is a leading behavioural research agency with a focus on user and customer experience. Based in Leeds, we run research studies across websites, mobile apps, voice UIs and more. We also provide training, strategic workshops, consultancy and expertise to our clients throughout the user-centred design process.
We’re very lucky to work with some of the biggest brands across multiple sectors including Morrisons, Ocado, Asda, Coca-Cola, McDonalds, Amazon, StepChange, Equifax, Yorkshire Water, NHS and many more.
Since September 2020, we are very proud to be part of CDS which has opened the door to many additional opportunities including:
- Collaborative working in cross-functional teams
- Working on large public sector projects
- Running research as part of agile delivery in sprint teams
- Working on GDS compliant projects and helping our clients through their assessments
- Development of our inclusivity and accessibility research and consultancy services.
**About CDS**
CDS is a communications agency making a positive difference to the health, wealth and safety of the UK. We simplify complexity. Our unique straight-thinking process ensures the smooth delivery of business-critical projects that transform communications, change behaviours, and improve consumer, customer or citizen experiences for the better.
Together with our parent company Bailie Group, CDS is positioned as a leader in complete information and communication solutions. We have been recognised by the industries we serve, and our peers, for our innovation and contribution to connected experiences that truly make a positive difference.
**About the role**
We are looking for a self-motivated and experienced User Researcher to work across Retail, FMCG, Financial Services, Public Sector, Health and many more. Our projects are tailored to our clients’ needs and objectives, so you’ll be working on several different types of projects every month. As a User Researcher you’ll be planning, running, analysing and reporting on research studies across a variety of UX research methodologies including usability testing, face to face interviews, surveys, card sorts etc.
**Role & Responsibilities**
- Leading project kick-off & managing project delivery, communicating directly with the client.
- Planning, scripting and conducting user research
- Moderation / facilitation of qualitative research.
- Research study analysis & report delivery.
- Working collaboratively with internal and client project teams to run research as part of agile sprints, including other researchers, participant recruitment, UX design and product delivery.
- Advising and coaching junior researchers
**Essential requirements**:
- Commercial experience in a user research role ideally in digital UX.
- Experience of planning, scripting and conducting user research.
- Strong facilitation & moderation skills with experience of qualitative research methodologies such as in-depth interviews & usability testing.
- Knowledge and experience of running remote moderated and remoted unmoderated UX research. Knowledge and experience of running UX research across multiple platforms.
- A talent for translating research findings and metrics to actionable insight through recommendations to inform UX design or business strategy.
- Excellent written and communication skills.Knowledge and experience of delivering UX research as part of an Agile delivery team an advantage, working with tools such as Jira, Confluence, Slack, Trello.
**In return**
- Attractive salary
- Exciting career development in a fast-growing company
- 25 days holiday + bank holidays
- All the equipment you need to succeed
- A business focused on professional development and personal growth opportunities
- The rare opportunity to impact how the Public Sector delivers services to citizens
- Smart, engaged co-workers and a culture of inclusion, innovation, and opportunity
- Great work life balance
**Our inclusive Culture**
**Job Types**: Full-time, Permanent
**Benefits**:
- Flexible schedule
- Referral programme
Schedule:
- Monday to Friday
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