Senior User Researcher

2 months ago


Leeds, United Kingdom Mastek Full time

Mastek is seeking a Senior User Researcher to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying user-centred methods in agile environments, and collaborating with a diverse range of stakeholders. As a Senior, you will contribute to our UCD strategy, support the growth of the community, and contribute to business development.

Key responsibilities:

User-centred design

  • Scope and deliver components of end-to-end user research activities in a variety of programme contexts
  • Recommend and execute appropriate user research activities based on project needs
  • Create and maintain phase-appropriate user research deliverables
  • Clearly articulate project problems, scopes, and success criteria to diverse audiences through compelling communication
  • Respond to challenges, supporting the team to reach a resolution
  • Support clients through all phases of the design process, from ideation to implementation

Stakeholder management

  • Effectively communicate with stakeholders within your client team, ensuring alignment and buy-in, being seen by the client project team and senior client stakeholders as experienced in your profession and in UCD
  • Upskill and educate stakeholders and colleagues on user-centred design approaches and methods, and agile approaches to transformation and delivery
  • Show commercial awareness, looking for new opportunities to deliver for the client or identifying opportunities for cross-selling services
  • Raise blockers or risks within the delivery for the team, supporting the delivery manager (or project lead) to resolve these

Business development

  • Play a supporting role in creating persuasive business proposals
  • Apply UCD and agile approaches to bids for transformation projects, ensuring alignment with client needs and expectations

Community Development:

  • Contribute to the evolution of Mastek’s user-centred design and consulting strategy
  • Support the development of propositions and ‘points of view’ for applying design thinking approaches in new markets and clients
  • Support the development of the community, applying Design Operations principles

Requirements:

Experience:

  • At least 5 years of relevant user research experience within agile teams and complex programmes
  • Demonstrated application of user research methods and tools
  • Proven experience in conducting user research and translating findings into actionable insights
  • Experience in consultancy
  • Mentoring experience of UCD/research teams
  • Familiarity with GDS/NHS service standards and assessments and experience of running Discoveries to GDS/NHS Service Standard
  • Sector experience in healthcare is a bonus

Skills:

  • Strong stakeholder management and communication skills, with the ability to gain buy-in for approach
  • Strong facilitation skills for both remote and in-person workshops, meetings and research sessions
  • Ability to manage complex, ambiguous projects and organizational dynamics
  • Skills and experience in related disciplines such as service design, and content/communication design are a plus

Benefits:

  • Competitive salary with an annual performance-related bonus.
  • Training budget for professional growth.
  • Choice of MacBook or Windows laptop with necessary software.
  • Cycle to Work scheme.
  • Flexible working structure (remote or hybrid options).
  • Pension contributions and life insurance.
  • Private healthcare.
  • Opportunities to work on diverse projects across public and private sectors.



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