User Researcher

4 days ago


Leeds, United Kingdom eFinancialCareers Full time

**User Researcher**

**Leeds**

**Permanent**

**Hybrid (2 days in the office a week)**

Are you excited to join one of our prestigious clients within the financial Services Industry? We are looking for a User Researcher to ensure our client is designing products and services that meet the needs of both the
organisation and the end user.

**What are the key responsibilities?**

As a User Researcher, you will work within a multi-disciplinary digital product team (squad) to design new products and services that help our users achieve their goals.
- Build user-centred practices in new teams
- Align user research activities with wider plans to inform a service proposition
- Possible future line management of junior user researchers, including professional/technical leadership and supporting professional development of junior staff/graduates.

**What will you get from the role?**
- Learning and development tailored to your role, including industry recognised qualifications, coaching and mentoring
- Training budget, enabling you to attend conferences, events, meetups to develop your community of practice
- An inclusive and diverse environment with opportunities to join staff networks

**Minimum**
- Has 5+ years' experience
- Substantial experience in working in project/programme environments involving business & IT change.
- Research experience within any of the following types of organisations/sectors: financial services, government/regulatory body, technology, consultancy (ideally IT consultancy)
- Experience of delivering government digital services in line with GDS standards.
- Experience of designing for accessibility
- Analysis and synthesis -You can help an organisation to adopt a wide range of analysis and synthesis techniques
- Inclusive research - You can advocate inclusive practices and help teams design and deliver accessible services that work for all users.
- User-centred and Agile practices - You can understand and demonstrate experience in a range of user-centred practices. You can help inexperienced teams adopt user-centred practices and embed them into their Agile workflow.


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