Senior User Researcher
1 month ago
Mastek is seeking a Senior User Researcher to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying user-centred methods in agile environments, and collaborating with a diverse range of stakeholders. As a Senior, you will contribute to our UCD strategy, support the growth of the community, and contribute to business development.
Key responsibilities:
User-centred design
- Scope and deliver components of end-to-end user research activities in a variety of programme contexts
- Recommend and execute appropriate user research activities based on project needs
- Create and maintain phase-appropriate user research deliverables
- Clearly articulate project problems, scopes, and success criteria to diverse audiences through compelling communication
- Respond to challenges, supporting the team to reach a resolution
- Support clients through all phases of the design process, from ideation to implementation
Stakeholder management
- Effectively communicate with stakeholders within your client team, ensuring alignment and buy-in, being seen by the client project team and senior client stakeholders as experienced in your profession and in UCD
- Upskill and educate stakeholders and colleagues on user-centred design approaches and methods, and agile approaches to transformation and delivery
- Show commercial awareness, looking for new opportunities to deliver for the client or identifying opportunities for cross-selling services
- Raise blockers or risks within the delivery for the team, supporting the delivery manager (or project lead) to resolve these
Business development
- Play a supporting role in creating persuasive business proposals
- Apply UCD and agile approaches to bids for transformation projects, ensuring alignment with client needs and expectations
Community Development:
- Contribute to the evolution of Mastek’s user-centred design and consulting strategy
- Support the development of propositions and ‘points of view’ for applying design thinking approaches in new markets and clients
- Support the development of the community, applying Design Operations principles
Requirements:
Experience:
- At least 5 years of relevant user research experience within agile teams and complex programmes
- Demonstrated application of user research methods and tools
- Proven experience in conducting user research and translating findings into actionable insights
- Experience in consultancy
- Mentoring experience of UCD/research teams
- Familiarity with GDS/NHS service standards and assessments and experience of running Discoveries to GDS/NHS Service Standard
- Sector experience in healthcare is a bonus
Skills:
- Strong stakeholder management and communication skills, with the ability to gain buy-in for approach
- Strong facilitation skills for both remote and in-person workshops, meetings and research sessions
- Ability to manage complex, ambiguous projects and organizational dynamics
- Skills and experience in related disciplines such as service design, and content/communication design are a plus
Benefits:
- Competitive salary with an annual performance-related bonus.
- Training budget for professional growth.
- Choice of MacBook or Windows laptop with necessary software.
- Cycle to Work scheme.
- Flexible working structure (remote or hybrid options).
- Pension contributions and life insurance.
- Private healthcare.
- Opportunities to work on diverse projects across public and private sectors.
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