User Researcher

6 months ago

Leeds, United Kingdom Bailie Group Full time

**About the role**:
**We are looking for a self-motivated and experienced User Researcher **to work across a broad range of research projects including Retail, FMCG, Financial Services, Public Sector and Healthcare. Our projects are tailored to our clients’ needs and objectives, so you’ll be working on several different types each month. **As a User Researcher, you’ll be planning, running, analysing and reporting on research studies across a variety of user research methodologies including usability testing, face to face interviews, focus groups, surveys, card sorts and ethnography.**

**About CDS**:
CDS is an agency that enables strategic change in organisations. We help clients create, develop and deliver better services to meet the evolving needs of customers, employees and citizens.

Our experts specialise in technical enablement, operational transformation, experience transformation and business process outsourcing. We improve outcomes by resolving complex insight, digital, data, technology and print challenges.

Consequently, many of the largest, most complex organisations trust CDS to provide solutions that improve health, wealth and safety in the UK. For example:

- Digitally transforming the ability to report crime online for UK police forces.
- Building a new digital platform for the regulator Social Work England.
- Providing behavioural analysis and insight to drive EE's evolving digital and customer service offering and delivering marketing and operational print management services to the Ministry of Defence

Our clients include National Rail Enquiries, the Cabinet Office, Bank of England, Open University and Insight Investments.

Together with our parent company, Bailie Group, CDS is positioned as a leader in enabling change. We are a multi-award-winning agency recognised by the industries we serve and our peers for our innovations and contributions that truly make a positive difference.

**Responsibilities**:

- Leading project kick-off calls & managing project delivery, communicating directly with the client
- Planning, scripting and conducting user research
- Moderation / facilitation of qualitative research
- Research study analysis & report delivery
- Working collaboratively with internal and client project teams to run research as part of agile sprints, including other researchers, participant recruitment, user experience (UX) design and product delivery
- Advising and coaching junior researchers

**Requirements**:

- 2+ years commercial experience in a user research role, ideally with experience running digital research projects.
- Confidence to be self sufficient on a research project as well as work effectively and collaboratively as part of a small team
- Previous experience of planning, scripting and conducting user research is essential.
- Strong facilitation & moderation skills with experience of qualitative research methodologies such as in-depth interviews and usability testing.
- Knowledge and experience of running remote moderated and remote unmoderated user research.
- Knowledge and experience of running user research face to face.
- A talent for translating research findings and metrics to actionable insight through recommendations to inform UX design or business strategy.
- Excellent written and communication skills.

**Hybrid & Homeworking**

To ensure the health, safety & wellbeing of our employees we have minimum standards for homeworking environments which must be maintained. Further details available on request.

**Vetting**

Due to the nature of this role and the business, you will need to either currently hold UK Government clearance to a minimum of SC level or be able to undergo and maintain this level of clearance.

**In return**
- Attractive base salary
- 25 days holiday + public holidays
- Company pension and life assurance scheme
- Medicash health plan - online GP access, support services & discounted gym membership
- Complimentary fruit, coffee, tea, and Friday drinks at the office
- Wellbeing events/services in Leeds office
- Cycle to work scheme
- Season pass loan for rail & bus travel
- A business focused on professional development and personal growth opportunities Smart, engaged co-workers and a culture of inclusion, innovation, and opportunity

**Our inclusive culture**:

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