User Researcher

1 week ago

Leeds, United Kingdom DWP Full time

User Researcher

Pay up to £45,081, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

DWP. Digital with Purpose.

We are looking for a User Researcher to join our community of tech experts in DWP Digital.

We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

You have the skills, knowledge and experience to:

  • Plan and design user research programmes, testing both high level concepts and specific aspects of the services as it is designed and developed.
  • Generate new and useful insights related to DWP users for the project team to leverage, ensuring where relevant that the insights influence design decision.
  • Communicate the insights gained from user research outputs to both the project team and wider stakeholders, helping to enhance organisational understanding of the users that drives decisions and actionable recommendations.
  • Maintain and develop relationships across the product teams, guiding the team in understanding research insights.
  • Plan and conduct research that considers the diversity of users, keeping in mind access needs and the ethical nature of research.
  • Conduct user research using a range of research methods, selecting the appropriate method, both qualitative and quantitative, depending on the requirements of the programme.

Why do we need a user researcher like you?

As a User Researcher, you will be the guiding hand of our efforts to improve our systems for millions of our most vulnerable users, planning and designing research programmes that will help to steer and guide our development going forward.

You'll draw insights from your research, identifying opportunities to improve our services and systems, and presenting these to key stakeholders to help us design and deliver better services for our users.

You will also work closely with the wider digital team, developing research strategies that give us a deeper understanding of considerations that effect our diverse user range, such as access needs.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Blackpool, Leeds, Manchester, Newcastle-upon-Tyne or Sheffield, whichever is most convenient for you.

Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.

Pay: We offer competitive pay of up to £45,081.

Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £13,028 per year.

Holidays: A generous leave package starting at 26 days rising to 31 days over time.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

  • An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
  • Flexible working including flexible hours and flex-friendly policies
  • Time off volunteering and charitable giving
  • Bring your authentic self to work with 'I Can Be Me in DWP'
  • Discounts and savings on shopping, fun days out and more
  • Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
  • Sports and social activities
  • Professional development, coaching, mentoring and career progression opportunities.

Process:

We know your time is valuable so our application and selection process is just two stages:

  1. Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
  2. Interview: a single stage interview online.

CLICK APPLY for more information and to start your application.

  • User Researcher

    6 months ago

    Leeds, United Kingdom Bailie Group Full time

    **About the role**: **We are looking for a self-motivated and experienced User Researcher **to work across a broad range of research projects including Retail, FMCG, Financial Services, Public Sector and Healthcare. Our projects are tailored to our clients’ needs and objectives, so you’ll be working on several different types each month. **As a User...

  • User Researcher

    4 weeks ago

    Leeds, United Kingdom NHS England Full time

    Job summary This is an exciting opportunity to join the Digital Primary Care (DPC) portfolio working as part of a multi-disciplinary product team. We're responsible for services and products that use digital technology to improve health outcomes for patients and reduce burden on staff. This includes work to support the Delivery plan for recovering...

  • User Researcher

    4 weeks ago

    Leeds, United Kingdom NHS England Full time

    Job summary Within Data and Analytics our vision is to be the leading data services provider for health and social care across England through creating innovative and high-quality data products and services that give our customers the knowledge and capabilities required to deliver the best outcomes for citizens. Main duties of the job This...

  • Senior User Researcher

    6 months ago

    Leeds, United Kingdom Department for Work and Pensions Full time

    **Details**: **Reference number**: - 352778**Salary**: - £52,412 - £78,517**Job grade**: - Grade 7**Contract type**: - Permanent**Business area**: - DWP - Digital**Type of role**: - Customer Insight - Digital - Information Technology - Market Research**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs...

  • Lead User Researcher

    6 months ago

    Leeds, United Kingdom Financial Conduct Authority Full time

    Lead User Researcher 12 month Fixed term Contract **Salary**: National ranging from £67,100 to £85,000 and London from £73,700 to £93,500 Are you interested in joining a growing user centred design team, putting the needs of people who use the FCA’s vital products and services at the heart of design and development? The team/department This role...

  • Digital User Researcher

    6 months ago

    Leeds, United Kingdom Yorkshire Building Society Full time

    Are you a **Digital User Researcher** looking for your next opportunity YBS' User Centred Design Digital team has grown and we are now looking to build a specialist Digital User Research team to focus on desk research and customer testing of communications, marketing and digital services. You will be playing a critical role in shaping the future of the YBS'...

  • Senior User Researcher

    2 months ago

    Leeds, United Kingdom Mastek Full time

    Mastek is seeking a Senior User Researcher to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying user-centred methods in agile environments, and collaborating with a diverse range of stakeholders. As a Senior, you will contribute to our UCD...

  • Senior User Researcher

    2 months ago

    Leeds, United Kingdom Mastek Full time

    Mastek is seeking a Senior User Researcher to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying user-centred methods in agile environments, and collaborating with a diverse range of stakeholders. As a Senior, you will contribute to our UCD...

  • Senior User Researcher

    2 months ago

    Leeds, United Kingdom Mastek Full time

    Mastek is seeking a Senior User Researcher to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying user-centred methods in agile environments, and collaborating with a diverse range of stakeholders. As a Senior, you will contribute to our UCD...

  • Senior User Researcher

    1 month ago

    Leeds, United Kingdom Mastek Full time

    Mastek is seeking a Senior User Researcher to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying user-centred methods in agile environments, and collaborating with a diverse range of stakeholders. As a Senior, you will contribute to our UCD...

  • Senior User Researcher

    2 months ago

    Leeds, United Kingdom Mastek Full time

    Mastek is seeking a Senior User Researcher to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying user-centred methods in agile environments, and collaborating with a diverse range of stakeholders. As a Senior, you will contribute to our UCD...

  • Senior User Researcher

    2 months ago

    Leeds, United Kingdom Mastek Full time

    Mastek is seeking a Senior User Researcher to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying user-centred methods in agile environments, and collaborating with a diverse range of stakeholders. As a Senior, you will contribute to our UCD...

  • Lead User Researcher

    6 months ago

    Leeds, United Kingdom Department for Levelling Up, Housing and Communities Full time

    **Details**: **Reference number**: - 342992**Salary**: - £51,934- - A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Grade 7**Contract type**: - Permanent**Business area**: - Office For Local Government**Type of role**: - Digital**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of...

  • Principal User Experience Researcher

    1 week ago

    Leeds, Leeds, United Kingdom Mastek Full time

    Key ResponsibilitiesWe are seeking a Principal User Experience Researcher to lead impactful projects for clients across the public and private sectors, applying user-centred methods in agile environments, and collaborating with diverse stakeholders.User-Centred Design:Scope and deliver components of end-to-end user research activities in various programme...

  • Research Fellow in Road User Behaviour

    7 months ago

    Leeds, United Kingdom University of Leeds Full time

    Research Fellow in Road User Behaviour Are you an ambitious and enthusiastic researcher with an interest in human behaviour and advanced data analytics or modelling? Do you have a passion for tackling complex problems such as traffic safety and efficiency, from their theoretical inception to their real-world application? Would you like to...

  • User Experience Designer

    6 months ago

    Leeds, United Kingdom Jet2.com and Jet2holidays Full time

    Permanent - 40 Hours **Salary** - Excellent **Country** - U.K **What you will be doing...** - As our new **User Experience Designer**, you’ll have a major impact on helping us achieve our goal. You’ll develop your user interface design; user experience design; and user research skills; with the support of our friendly and experienced team, whilst...

  • Service Designer

    1 day ago

    Leeds, United Kingdom Mastek Full time

    We're looking for a SC Cleared talented User Research Consultant to join our dynamic and growing User-Centered Design practice and thorough understanding of Government Digital Service (GDS) / NHS principles. Hybrid working model Full time role Flexible (Remote, with options to work from offices in Reading and Leeds. You may be required to work...

  • User-Centered Design Strategist

    4 weeks ago

    Leeds, Leeds, United Kingdom FootballCo Group Full time

    Key ResponsibilitiesLead the design team to deliver user-centered design solutions that meet business objectives.Develop and implement UX design processes and best practices to ensure high-quality and consistent design outputs.Conduct user research, including interviews, surveys, and usability testing, to gather insights and inform design...

  • User Experience Design Lead

    4 weeks ago

    Leeds, Leeds, United Kingdom Jaywing Full time

    User Experience Lead Job Overview:We are seeking a highly skilled User Experience (UX) Architect to join our team as a Senior UX Strategist. This is an exciting opportunity for someone who wants to make a real impact in website design and optimisation at one of the largest marketing agencies outside of London.Responsibilities:Lead User Research and...

  • Digital Research Specialist

    3 days ago

    Leeds, Leeds, United Kingdom CV-Library Full time

    Are you passionate about improving digital services for millions of users? We are seeking a Digital Research Specialist to join our team in Blackpool, Leeds, Manchester, Newcastle-upon-Tyne or Sheffield.About the RoleThis is an exciting opportunity to work on fresh ideas and leading-edge tech to build and maintain digital solutions. As a Digital Research...