Multilingual Customer Service

2 weeks ago


Edinburgh, United Kingdom Search Consultancy Full time

**Are you fluent in either of the below languages?**
- Romanian
- German
- Dutch/Flemmish
- Czech

Then we have a customer service position available for you

We looking to engage with talented multilingual individuals who have a strong attention to detail and thrive working in a fast paced environment.

In return, this role offers excellent training & professional development, a competitive salary and favourable working hours. Full training and equipment is provided for.

**Duties and responsibilities**:

- Working with customers, internal & external, on daily basis with the aim of developing an excellent working relationship.
- You will liaise between external customers and our external warehouse in the careful coordination of orders.
- To monitor all shipments on a daily basis to ensure that shipments are collected and delivered within the agreed time frames.
- Working with patients/participants to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility.
- Attending customer meetings and teleconferences, when required.

**Skills and experience required**:

- Fluency in either Romanian, Dutch, German or Czech - Essential
- Excellent customer service skills
- Ability to understand customer needs and provide the correct solution
- High level of interpersonal skills and an ability to communicate professionally across the internal and external customer group
- Skilled in listening and responding to a customer's needs verbally and through the written word
- Defuse and respond to customer complaints ensuring follow up actions are completed and recorded
- Strong attention to detail and ability to manage own workload
- Strong confidence using Microsoft packages, i.e Word and Excel
- Previous experience in a contact centre is desirable

**Location**: Office near Edinburgh Airport

**Hours**: Monday to Friday between 8-6pm (40hrs)

**Pay**: £25,000 per annum

**Start Date**: ASAP



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