Customer Service Assistant
3 weeks ago
We are committed to delivering exceptional products/services and ensuring customer satisfaction. We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant.
**Duties**:
- Handling incoming customer inquiries via various face to face channels
- Providing accurate, valid, and complete information to customers' questions and concerns
- Utilizing excellent phone etiquette skills to ensure positive customer interactions
- Upselling products or services to customers based on their needs
- Performing data entry tasks accurately and efficiently
**Skills**:
- Strong ability to analyze and solve customer issues effectively
- Excellent communication skills in English
- Multilingual proficiency is a plus
- Experience with upselling techniques
**Job Types**: Full-time, Permanent
**Salary**: From £25,402.23 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Edinburgh (preferred)
Work Location: In person
Application deadline: 01/03/2024
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