Customer Service Executive

2 months ago


Edinburgh, United Kingdom VP GROUP LTD Full time

Are you passionate about providing exceptional service and resolving customer inquiries? Join our team as a Customer Service Executive and become a vital part of our commitment to delivering outstanding customer experiences.

**Duties**:

- Provide exceptional customer service to clients via various face to face channels
- Assist customers with inquiries, complaints, and product/service information
- Upsell products and services to maximize customer satisfaction and company revenue
- Analyze customer needs and recommend appropriate solutions
- Maintain accurate records of customer interactions and transactions
- Perform data entry tasks to update customer information in the system
- Follow company policies and procedures to ensure consistent service delivery
- Demonstrate excellent phone etiquette and professionalism at all times

**Skills**:

- Strong communication skills, both verbal and written
- Ability to analyze customer needs and provide appropriate solutions
- Excellent phone etiquette and interpersonal skills
- Proficient in data entry with a high level of accuracy

**Job Types**: Full-time, Permanent

**Salary**: From £23,317.16 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Edinburgh (preferred)

Work Location: In person



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