Customer Service Executive
2 weeks ago
Are you passionate about providing exceptional service and resolving customer inquiries? Join our team as a Customer Service Executive and become a vital part of our commitment to delivering outstanding customer experiences.
**Responsibilities**:
- Provide excellent customer service by answering incoming calls and responding to customer inquiries promptly and professionally.
- Process customer orders accurately and efficiently through data entry.
- Upsell additional products or services to customers when appropriate.
- Analyze customer needs and provide appropriate solutions or recommendations.
- Communicate effectively with customers to ensure their satisfaction and resolve any issues or concerns
- Maintain a high level of phone etiquette and professionalism in all customer interactions.
**Skills**:
- Strong data entry skills with a high level of accuracy and attention to detail.
- Excellent verbal and written communication skills.
- Ability to analyze customer needs and provide appropriate solutions.
- Bilingual proficiency in additional languages is a plus.
- Previous experience in customer service or a related field is preferred.
**Job Types**: Full-time, Permanent
**Salary**: From £23,363.25 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Edinburgh (preferred)
Work Location: In person
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