Services Assistant
2 weeks ago
You will contribute towards the provision of a quality Support Service carrying out a variety of functions covering Registry, Paper keeping, Mail and Courier Services together with administrative support and other ad-hoc services as required. In this Multi-Task role the amount of time spent on each activity will vary on a day-to-day basis and will be dependent on those deemed essential for the efficient and effective operation of the corporate functions.- Responsibilities- Create, maintain, track, review and destroy centrally held files for SPS staff, prisoners and those relating to SPS and Scottish Government Policies.- Administer the movement of Royal Mail and electronically record the movement of SPS internal mail.- Assist in the provision of Reprographic services.- Arrange for the provision of courier services.- Respond to queries from both internal and external bodies e.g. Police Scotland, Social Workers, SPS Establishments etc. relating to general registry and archiving matters.- Cover for the Reception/Security Team as and when required**Person Specification**
- Qualifications Requirements**ESSENTIAL**
2 Standard Grades at Level 3 or above, including English and Mathematics / Arithmetic, or relevant experience in a similar environment.
- Experience Requirements**ESSENTIAL**
Experience of filing, archiving and record keeping systems.
**ESSENTIAL**
Excellent IT skills in Microsoft Word, Microsoft Outlook and Microsoft Excel.
- Knowledge Skills Requirements**ESSENTIAL**
Excellent customer care skills.
**ESSENTIAL**
Ability to liaise with staff and customers at all levels both within the organisation and externally.
**ESSENTIAL**
Ability to work on own initiative.
**ESSENTIAL**
Ability to effectively prioritise workloads to meet required timescales and deadlines.
- Selection method 1- Interview
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