Customer Service Assistant

2 months ago


Edinburgh, United Kingdom CSPH Group Limited Full time

**Duties**:

- Provide exceptional customer service via various face to face channels
- Assist customers with inquiries, concerns, and requests
- Perform data entry to update customer records accurately
- Upsell products or services to customers when appropriate
- Handle customer complaints professionally and efficiently
- Maintain a positive, empathetic, and professional attitude towards customers at all times

**Experience**:

- Previous experience in customer service is preferred
- Proficiency in English is required; multilingual abilities are a plus
- Strong communication skills with excellent phone etiquette
- Ability to analyze customer needs and recommend suitable solutions

**Job Types**: Full-time, Permanent

Pay: From £23,545.85 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Edinburgh: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 30/04/2024



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