Customer Service Assistant
2 months ago
**Duties**:
- Provide exceptional customer service via various face to face channels
- Assist customers with inquiries, concerns, and requests
- Perform data entry to update customer records accurately
- Upsell products or services to customers when appropriate
- Handle customer complaints professionally and efficiently
- Maintain a positive, empathetic, and professional attitude towards customers at all times
**Experience**:
- Previous experience in customer service is preferred
- Proficiency in English is required; multilingual abilities are a plus
- Strong communication skills with excellent phone etiquette
- Ability to analyze customer needs and recommend suitable solutions
**Job Types**: Full-time, Permanent
Pay: From £23,545.85 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Edinburgh: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 30/04/2024
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