Customer Service Assistant
7 months ago
Customer Service Assistant
- Edinburgh Waverley
Salary is £29,317 per year based on 35 hours per week.
Some exciting positions have become available for Customer Service Assistants based at Edinburgh Waverley. Joining part of the existing team at Edinburgh you will assist with all station procedures ensuring a safe and effective workplace for all our teams and customers.
You will continually provide excellent customer service no matter what the circumstances are.
This position is responsible for a variety of tasks including answering customer enquiries and assisting customers to the trains as well as ensuring our trains have the correct stock on board.
At all times you will keep our customers, and those of other Train Operating Companies informed of any changes to their train service especially in times of disruption.
You will be responsible for picking and taking catering orders from the Service Centre on the Station to the train, ensure all orders are fulfilled and delivered on time to the relevant train, ensure all temperature checks are adhered to and carry out cleaning as required.
It will be your responsibility to sign for deliveries of catering products, ensure stock rotation, refresh and deliver pump pot to the trains.
This position covers a variety of shifts over 7 days between 04:45am and 19:30, although Sunday is outside the working week you will be rostered to work and be expected to work it if it can't be covered.
- Previous customer service experience
- Experience of working shifts
- Basic food hygiene (although training will be given)
- Ability to handle difficult situations
- Ability to think on your feet
- Experience of meeting deadlines and working under pressure
- Experience within logistics (although not essential)
- IT Literate
We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Did you know you can set up alerts for new job opportunities?
Simply navigate to 'My Job Alerts' in the Jobs Hub to get started.
-
Retail Customer Assistant Part-time
2 days ago
Edinburgh, United Kingdom Royal Voluntary Service Full time**Retail Customer Assistant (Part-Time)** Edinburgh Part-Time, Permanent **Overview** Royal Voluntary Service hospital cafés, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers lovethe fact that the...
-
Retail Customer Assistant
21 hours ago
Edinburgh, United Kingdom Royal Voluntary Service Full time**Retail Customer Assistant (Part-Time)** Western General Hospital, Edinburgh Part-Time, Permanent **Overview** Royal Voluntary Service hospital cafés, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our...
-
Customer Service Assistant
7 months ago
Edinburgh, United Kingdom World Duty Free Group Full time**Customer Assistant - Customer Service Advisor** **Location** - Edinburgh Airport **Pay** - competitive hourly rate plus excellent benefits (4am-6am get an additional 20% premium for the unsociable hours) **Contract** - 35 hours per week, plus overtime, permanent, full time **Working pattern** - 3 on 3 off (3 weekends off in a row) or 4 set days between...
-
Customer Service Assistant
7 months ago
Edinburgh, United Kingdom Scotmid Full time**About this role**: **Customer Service Assistant** At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are...
-
Customer Service Assistant
22 hours ago
Edinburgh, United Kingdom Scotmid Full time**About this role**: Customer Service Assistant At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are run...
-
Customer Service Assistant
3 days ago
Edinburgh, United Kingdom Pertemps Network Group Full time**Job Description**: **Customer Service Assistants** With significant investment in its operation throughout Scotland, our client has recently returned its highest satisfaction score from customers, possesses investors in diversity and has twice been accredited as a Top Employer. As an organisation that prides itself on delivering excellent customer...
-
Customer Service Assistant
7 months ago
Edinburgh, United Kingdom Leeds Building Society Full timeBranch/Department: - Edinburgh**Location**: - EdinburghContract Type: - Permanent**Salary**: - £23,000 (pro rata)Vacancy Working Pattern: - Monday to Thursday 10am-2pm Friday 9am-5pm (With 1 hour for lunch)Hours per week: - 23 - Looking for a _**_Customer Service role_**_ with an _**_award-winning_**_ business that cares about its _**_colleagues_**_...
-
Customer Service Assistant
7 months ago
Edinburgh, United Kingdom Leeds Building Society Full timeBranch/Department: - Edinburgh**Location**: - EdinburghContract Type: - Permanent**Salary**: - £23,000Vacancy Working Pattern: - Flexible working arrangements considered - Looking for a _**_Customer Service role_**_ with an _**_award-winning_**_ business that cares about its _**_colleagues_**_ and _**_customers_**_? _ We're recruiting for a**Customer...
-
Customer Service Assistant
4 days ago
Edinburgh, United Kingdom Ultimate Banking Full timeWe are proud to be working in partnership with the Scottish Building Society to recruit a new Customer Services Assistant for their flagship branch based in the City Centre of Edinburgh. You will be joining at an exciting time as the branch is opening on their 175 birthday, in the centre of town. You will be part of a small but dynamic team, and you will...
-
Customer Service Assistant
24 hours ago
Edinburgh, United Kingdom HRC Recruitment Full time**Customer Service Assistant - Edinburgh - £20,000 - 24,000 p/a** Are you an excellent communicator with customer service experience? Are you looking to start your career with a company that offers fantastic development opportunities? We are looking for motivated individuals who are looking to take the next step in their career ladder. You will be able to...
-
Customer Service Assistant
7 months ago
Edinburgh, United Kingdom World Duty Free Full timeLocation: Edinburgh Position: Full Time **Salary**: Competitive Hourly Rate Benefits: Benefits - Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts) **Customer Assistant - Customer Service...
-
Customer Service Assistant
3 days ago
Edinburgh, United Kingdom Network Rail Full timeCustomer Service Assistant (Information) **Location**: Edinburgh, GB **Department Name**: Scotland Region **About Network Rail**: At Network Rail, our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We’re an organisation...
-
Customer Service Assistant
7 months ago
Edinburgh, United Kingdom TGN Full timeExciting Opportunity in Edinburgh! Join our team as a Customer Service Associate and be part of a thriving company dedicated to delivering exceptional service to our valued customers. Located in the heart of Edinburgh, we're seeking passionate individuals who thrive in a fast-paced environment and are committed to providing quality support. As a Customer...
-
Customer Service Assistant
5 days ago
Edinburgh, United Kingdom SLS Recruitment Full timeCustomer Service and Sales Assistant - Edinburgh No Experience requires, Start in Sales and Customer Service Put your customer service and sales skills to good use! Join a friendly, fast growing customer service team; be rewarded with fantastic incentives including nation travel, international travel and financial rewards. Our client based in Edinburgh...
-
Customer Service Assistant
7 months ago
Edinburgh, United Kingdom Tenpin Full time**Come join our fantastic team.** We love to entertain! It’s in our DNA!... and it’s not just about bowling. We have lots more to offer from Houdini’s Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have...
-
Customer Service Assistant
3 days ago
Edinburgh, United Kingdom CA Ventures Full timeWe are recruiting for a Community Assistant (CA) to join our team and play a key role within our **Novel Student** accommodation, Silk Mill, in Edinburgh. The CA is a position with the primary responsibility of building relationships with current and prospective residents of our Novel Student platform, and ensuring night time safety and security of all our...
-
Customer Service Assistant
7 months ago
Edinburgh, United Kingdom GTC Scotland Full time**Role Information** Customer Service Assistant **Role Details** **Job title** Customer Service Assistant **Unit** Delivery **Contract type** Permanent **Grade** 1 **Salary range** £23,064 to £25,626 **Responsible to** Lead Customer and Business Support Officer **Responsible for** Not applicable **Role Purpose** The **Customer Service...
-
Customer Service Assistant
7 months ago
Edinburgh, United Kingdom National Car Parks Full time**Location**:Edinburgh Royal Infirmary **Hours**:Night shift 6pm - 6am, 4 on 4 off **Rate**:£10.42 per hour **Positions**:Permanent At **National Car Parks** we are looking to recruit a **Full time** **Customer Service Assistant/Car Park Attendant** to join our already established team on the outskirts of Edinburgh. If you have experience in Customer...
-
Customer Service Retail Assistant
7 months ago
Edinburgh, United Kingdom AWD Recruitment Limited Full timeCustomer Service Retail Assistant who is friendly and polite with a helpful manner is required for a clothing retail store in Edinburgh, Scotland. **SALARY**: up to £13 per Hour **LOCATION**: Edinburgh, Scotland **JOB TYPE**: Part-Time, Permanent **WORKING HOURS**: 20 Hours per Week, Split over 2 / 3 Days per Week (flexible working) JOB OVERVIEW We...
-
Customer Service Assistant
7 months ago
Edinburgh, United Kingdom Compass Group Full timeAre you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Chartwells on a permanent casual basis, contracted to 0 hours per week. As a Customer Service Assistant, you will contribute to a passionate and friendly...