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Customer Service Assistant

4 months ago

Edinburgh, United Kingdom Ultimate Banking Full time

We are proud to be working in partnership with the Scottish Building Society to recruit a new Customer Services Assistant for their flagship branch based in the City Centre of Edinburgh. You will be joining at an exciting time as the branch is opening on their 175 birthday, in the centre of town. You will be part of a small but dynamic team, and you will have the opportunity to develop an in-depth understanding of the savings market and really be of benefit to your customers and the local community.

They are totally committed to their employees and have a friendly, open and inclusive culture, they actively encourage everyone to bring themselves to work. If you choose to join their team, you’ll find a great workplace and opportunities to develop and grow.

The Opportunity

Reporting to the Team Leader - the Customer Services Assistant will deliver an exceptional personalised service, building relationships through regular contact and increasing awareness of their service offering support to both new and existing Members.

Key Responsibilities
- Provision of excellent customer service by being the first point of contact and delivering an exceptional Front of House Experience.
- Actioning customer queries and requests.
- Building relationships and finding solutions.
- Process transactions including opening of new accounts, making sure all due diligence is followed in line with regulatory requirements.
- Efficient Inbound call answering to meet Society’s standards.
- Efficient Outbound calling to members as part of our Relationship strategy
- Continuous identification of service improvements both from own experience and from member feedback

To be successful, you will need to have previous financial services experience in a customer facing role.

The branch is open Monday to Friday 9 to 5 and this role does not offer hybrid or remote working.

**Salary**: £23,000.00-£24,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Edinburgh: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service (required)

Work Location: In person

Reference ID: SBSEdinburgh