Customer Service Assistant

3 days ago


Edinburgh, United Kingdom CA Ventures Full time

We are recruiting for a Community Assistant (CA) to join our team and play a key role within our **Novel Student** accommodation, Silk Mill, in Edinburgh. The CA is a position with the primary responsibility of building relationships with current and prospective residents of our Novel Student platform, and ensuring night time safety and security of all our residents.

Reporting into the Property Manager, the CA will ensure all customer service, health and safety goals for the building are met or exceeded. The CA is a natural people-person who understands the importance of customer service.

CA Ventures provides best-in-class experiences for student residents living in our communities. We do this by putting people first—both our residents and our employees. We believe in investing in our people through superb training and support, and opportunities for career advancement by growing throughout our portfolio.

**Your Mission**
- Promote a ‘residents first’ culture and ensure their expectations are met.
- Take responsibility for management of the office.
- Ensure that the customer service level is consistently high and the agreed service level agreement is followed.
- Assist with the sales and marketing of the residence, working with the central Marketing and Sales teams to ensure minimum 98% occupancy year-on-year.
- Address complaints and breaches of the residence code of conduct with residents and parents, gathering relevant evidence and preparing written outcomes. Escalate to the Property Manager where necessary.
- Manage and communicate room cleans and reactive maintenance works.
- Assist the Systems team with the management of the property management system, ensuring all data entered by the team is correct and viable.
- Provide out of hours support to the residence as required, to ensure that issues are escalated according to procedure.
- Deliver on customer satisfaction targets.
- Supervise on-site maintenance operations including planned preventative and reactive maintenance.
- Supervise housekeeping operations to ensure that the site always remains presentable.
- Implement and ensure that CAMS Standard Operating Procedures are adhered to by on-site staff and residents.
- Work with the central team and local teams to ensure that a variety of fulfilling and relevant events are carried out regularly.

**Your Track Record**
- Excellent written and verbal communication skills
- Ability to plan and prioritise
- Strong attention to detail
- Positive and enthusiastic attitude
- Passionate about creating a customer-focused environment for residents
- Professional and friendly demeanor
- Flexible and adaptable
- Proactive nature and ability to work on own initiative
- Ability to work in a fast-paced environment
- Excellent customer relationship skills

**Your Style**
- Passionate to get the job done
- True team-player eager to help drive the growth of the business
- Self-motivated and continuously demonstrating the ability to adapt, develop and learn
- People person who thrives in a fast-paced environment

**Job Types**: Part-time, Permanent
Part-time hours: 8 per week

**Salary**: £10.00 per hour

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Referral programme
- Sick pay
- Wellness programme

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay



  • Edinburgh, United Kingdom Royal Voluntary Service Full time

    **Retail Customer Assistant (Part-Time)** Edinburgh Part-Time, Permanent **Overview** Royal Voluntary Service hospital cafés, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers lovethe fact that the...


  • Edinburgh, United Kingdom Royal Voluntary Service Full time

    **Retail Customer Assistant (Part-Time)** Western General Hospital, Edinburgh Part-Time, Permanent **Overview** Royal Voluntary Service hospital cafés, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our...


  • Edinburgh, United Kingdom Arriva Full time

    Customer Service Assistant - Edinburgh Waverley Salary is £29,317 per year based on 35 hours per week. Some exciting positions have become available for Customer Service Assistants based at Edinburgh Waverley. Joining part of the existing team at Edinburgh you will assist with all station procedures ensuring a safe and effective workplace for all our...


  • Edinburgh, United Kingdom World Duty Free Group Full time

    **Customer Assistant - Customer Service Advisor** **Location** - Edinburgh Airport **Pay** - competitive hourly rate plus excellent benefits (4am-6am get an additional 20% premium for the unsociable hours) **Contract** - 35 hours per week, plus overtime, permanent, full time **Working pattern** - 3 on 3 off (3 weekends off in a row) or 4 set days between...


  • Edinburgh, United Kingdom Scotmid Full time

    **About this role**: **Customer Service Assistant** At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are...


  • Edinburgh, United Kingdom Scotmid Full time

    **About this role**: Customer Service Assistant At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are run...


  • Edinburgh, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Customer Service Assistants** With significant investment in its operation throughout Scotland, our client has recently returned its highest satisfaction score from customers, possesses investors in diversity and has twice been accredited as a Top Employer. As an organisation that prides itself on delivering excellent customer...


  • Edinburgh, United Kingdom Leeds Building Society Full time

    Branch/Department: - Edinburgh**Location**: - EdinburghContract Type: - Permanent**Salary**: - £23,000Vacancy Working Pattern: - Flexible working arrangements considered - Looking for a _**_Customer Service role_**_ with an _**_award-winning_**_ business that cares about its _**_colleagues_**_ and _**_customers_**_? _ We're recruiting for a**Customer...


  • Edinburgh, United Kingdom Leeds Building Society Full time

    Branch/Department: - Edinburgh**Location**: - EdinburghContract Type: - Permanent**Salary**: - £23,000 (pro rata)Vacancy Working Pattern: - Monday to Thursday 10am-2pm Friday 9am-5pm (With 1 hour for lunch)Hours per week: - 23 - Looking for a _**_Customer Service role_**_ with an _**_award-winning_**_ business that cares about its _**_colleagues_**_...


  • Edinburgh, United Kingdom Ultimate Banking Full time

    We are proud to be working in partnership with the Scottish Building Society to recruit a new Customer Services Assistant for their flagship branch based in the City Centre of Edinburgh. You will be joining at an exciting time as the branch is opening on their 175 birthday, in the centre of town. You will be part of a small but dynamic team, and you will...


  • Edinburgh, United Kingdom HRC Recruitment Full time

    **Customer Service Assistant - Edinburgh - £20,000 - 24,000 p/a** Are you an excellent communicator with customer service experience? Are you looking to start your career with a company that offers fantastic development opportunities? We are looking for motivated individuals who are looking to take the next step in their career ladder. You will be able to...


  • Edinburgh, United Kingdom World Duty Free Full time

    Location: Edinburgh Position: Full Time **Salary**: Competitive Hourly Rate Benefits: Benefits - Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts) **Customer Assistant - Customer Service...


  • Edinburgh, United Kingdom Network Rail Full time

    Customer Service Assistant (Information) **Location**: Edinburgh, GB **Department Name**: Scotland Region **About Network Rail**: At Network Rail, our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We’re an organisation...


  • Edinburgh, United Kingdom TGN Full time

    Exciting Opportunity in Edinburgh! Join our team as a Customer Service Associate and be part of a thriving company dedicated to delivering exceptional service to our valued customers. Located in the heart of Edinburgh, we're seeking passionate individuals who thrive in a fast-paced environment and are committed to providing quality support. As a Customer...


  • Edinburgh, United Kingdom SLS Recruitment Full time

    Customer Service and Sales Assistant - Edinburgh No Experience requires, Start in Sales and Customer Service Put your customer service and sales skills to good use! Join a friendly, fast growing customer service team; be rewarded with fantastic incentives including nation travel, international travel and financial rewards. Our client based in Edinburgh...


  • Edinburgh, United Kingdom Tenpin Full time

    **Come join our fantastic team.** We love to entertain! It’s in our DNA!... and it’s not just about bowling. We have lots more to offer from Houdini’s Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have...


  • Edinburgh, United Kingdom GTC Scotland Full time

    **Role Information** Customer Service Assistant **Role Details** **Job title** Customer Service Assistant **Unit** Delivery **Contract type** Permanent **Grade** 1 **Salary range** £23,064 to £25,626 **Responsible to** Lead Customer and Business Support Officer **Responsible for** Not applicable **Role Purpose** The **Customer Service...


  • Edinburgh, United Kingdom National Car Parks Full time

    **Location**:Edinburgh Royal Infirmary **Hours**:Night shift 6pm - 6am, 4 on 4 off **Rate**:£10.42 per hour **Positions**:Permanent At **National Car Parks** we are looking to recruit a **Full time** **Customer Service Assistant/Car Park Attendant** to join our already established team on the outskirts of Edinburgh. If you have experience in Customer...


  • Edinburgh, United Kingdom AWD Recruitment Limited Full time

    Customer Service Retail Assistant who is friendly and polite with a helpful manner is required for a clothing retail store in Edinburgh, Scotland. **SALARY**: up to £13 per Hour **LOCATION**: Edinburgh, Scotland **JOB TYPE**: Part-Time, Permanent **WORKING HOURS**: 20 Hours per Week, Split over 2 / 3 Days per Week (flexible working) JOB OVERVIEW We...


  • Edinburgh, United Kingdom Compass Group Full time

    Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Chartwells on a permanent casual basis, contracted to 0 hours per week. As a Customer Service Assistant, you will contribute to a passionate and friendly...