Customer Service Assistant

6 months ago


Edinburgh, United Kingdom Edinburgh Jewellery Repair Full time

Edinburgh Jewellery Repair is looking for an enthusiastic and friendly Customer Service Assistant with previous experience in the jewellery industry. The post is for three days per week to start with. Monday, Tuesday, Wednesday, and the occasional Saturday.

Supporting our team of jewellers, you will be assisting our customers with their questions, offering them careful advice and ensuring that they receive the excellent level of service that they deserve.

**Core Responsibilities**

Solving customers' and jewellers' queries efficiently and politely.

Advising customers of repair costs per our training.

Managing our repair service for retail and trade customers.

Processing orders and liaising with third parties such as couriers.

Varied administrative and housekeeping tasks.

**Essential Skills & Attributes**

Previous experience with jewellery e.g retail, repair etc

Passionate about and experienced in customer service.

Good computer skills

Excellent verbal and written skills.

Polite and clear phone manner.

Good organisational & administrative skills.

**Job Type**: Part-time - full time option might be available.

**Job Type**: Part-time
Part-time hours: 24 per week

**Salary**: From £10.50 per hour

**Benefits**:

- Company events
- Employee discount
- Store discount

Schedule:

- 8 hour shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Work Location: In person

Reference ID: Customer Service Assistant part time EJR



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