![Shore Wraps Ltd](https://media.trabajo.org/img/noimg.jpg)
Customer Relationship Executive
7 days ago
Reporting to two Directors, the Customer Relationship Executive will be responsible for ensuring a positive customer journey with Shore Wraps, you will be the point of contact at quote stage, planning, drop off and collection. You will be a positive and approachable personality with the ability to work off your own initiative. You will need to have the ability to multitask and be extremely organised.
Planning will be your strong point and being able to communicate well with clients and other people in the team is essential.
You will be compiling design briefs daily for our design team to work on. A creative thought process would be beneficial here.
Key Responsibilities:
- Responsible for generation of quotes, design briefs and updates to client at each stage of the process.
- Collaborate with Internal Designers and production team to ensure a steady flow of work planned well.
- Achieve highest standards in customer excellence and communication.
- Identify lapsed business from company data and re-engaging with those customers to regain the opportunity to increase volume and gross margin for the company.
- successfully conduct customer meetings and advise of different products and services to create the best packages to suit each client.
- Successfully manage the transition of new gained accounts into the company and manage their expectations.
- Schedule clients works within the business to allow each stage to flow from quote, design, installation to final handover.
- Upsell the full range of company products and services to new business to increase the value of each prospect.
- Learn all company systems and processes with in house training.
- Work collaboratively with colleagues throughout the business to achieve a greater offering for our customers
- Ordering Stock/Materials for various jobs and keeping on top of most used stock levels. Building a relationship with various suppliers.
An interest in Vehicle Wrapping and Cars is a bonus, however not essential.
Pay: £25,000.00-£28,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- Free parking
Schedule:
- Monday to Friday
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 2 years (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Application deadline: 10/05/2024
Expected start date: 03/06/2024
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