Customer Relationship Executive

2 weeks ago


Glasgow, Glasgow City, United Kingdom CSP U.K. LTD Full time
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Relations Representative. As a Customer Relations Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time position with opportunities for growth and advancement.

Duties:

  • Provide accurate information about products, services, and promotions
  • Assist customers with placing orders, and resolving any issues or concerns
  • Utilize phone etiquette skills to ensure positive customer interactions
  • Communicate effectively with customers to understand their needs and provide appropriate solutions
  • Perform data entry tasks to update customer records and maintain accurate information
  • Analyze customer feedback and identify areas for improvement in our products or services
  • Upsell additional products or services to enhance the customer experience

Skills:

  • Excellent phone etiquette and communication skills
  • Ability to analyze customer needs and provide appropriate solutions
  • Proficient in data entry and computer skills
  • Strong attention to detail and accuracy
  • Ability to multitask in a fastpaced environment
  • Strong problemsolving skills
  • Ability to work well independently as well as part of a team

Job Types:
Full-time, Permanent

Pay:
From £23,242.65 per year

Benefits:

  • Company events
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Glasgow: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 19/05/2024

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