Customer & Sales Support Executive TCB

1 week ago


Glasgow, Glasgow City, United Kingdom C&C Group plc Full time
About the Role As a Customer & Sales Support Executive, you'll play a crucial role in the Customer Service team, showcasing a customer-centric approach and excellent communication skills. Serving as the primary point of contact for all Customer Service inquiries, you need to swiftly identify solutions and take necessary actions to resolve issues. Additionally, you'll provide valuable support to the Sales Team, handling diverse customer accounts effectively, including high-profile or specialist clients. Your top priority is to deliver informed, professional, and suitable responses to both internal and external queries. Key Accountabilities
  • Complete system-based transactions accurately and efficiently to support department workload in alignment with business needs
  • Employ a logical approach to address customer issues and collaborate with the Sales team for solutions
  • Resolve queries in the best interest of customers and the company
  • Fulfill reporting requirements as necessary
  • Demonstrate positive role model behavior consistently
  • Proactively enhance personal performance through training, coaching, and development opportunities
  • Communicate effectively
  • Flexibility to assist other department areas and the business when needed
  • Build strong working relationships across all business sectors
About you
  • Previous experience in customer-facing roles
  • Strong focus on accuracy and attention to detail
  • Excellent written and verbal communication abilities
  • Customer-oriented with a passion for problem-solving
  • Proficient in PC usage
  • Prior exposure to Sales or Contact Centre roles would be advantageous
About Us Operating under the renowned brands of Matthew Clark, Bibendum, Tennent's, and Bulmers Ireland, our Group boasts a dominant market presence with extensive offerings and market understanding. From production to delivery, we are involved in every step of the process for some of the most beloved beverages worldwide. C&C Group holds a diverse portfolio of proprietary/exclusive brands such as Bulmers, a top Irish cider label; Tennent's, a leading Scottish beer brand; and Magners, a premium international cider name. The range also includes rapidly growing premium and craft ciders and beers like Heverlee, Menabrea, Five Lamps, and Orchard Pig. At C&C, we are committed to integrating sustainability into all facets of our operations. While delighting customers, we prioritize people and the planet, with a strong ESG focus aimed at a better world. We nurture, empower, and advance our workforce to achieve their best, fostering a collective winning culture. We acknowledge that individuals bring diverse experiences and talents beyond mere technical qualifications. If your background aligns closely with the requirements listed, we encourage you to apply. We value a mix of experiences and skills coupled with dedication in fulfilling our mission. Hence, we invite applications from all backgrounds and encourage diverse candidates to submit their profiles. Feel free to indicate any accommodations needed during the interview process.

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