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Sales Support

3 months ago

Glasgow, Glasgow City, United Kingdom XMA Full time

Job Details:

Job Title
Sales Support

Reference Number
Ref-21828

Location
Glasgow

Contract Type
Full-Time Permanent

Salary
£23000 per Annum

Closing Date
16/9/2023

JOB TITLE:
Sales Support Executive

SALARY:
£23,000 per annum plus £1,000 SLA bonus

Benefits:

Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, Medicash, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program**Established in the 80's, XMA has grown to become one of the top ten largest value-added resellers in the UK.

Today, we're an independent UK company with full geographic coverage - and our skilled workforce serves a diverse customer base across the public and private sector.

We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.


Due to growth, we are looking for a customer service, administrative focused individual to come and support with order processing and customer enquiries.


LOCATION:
Glasgow - UK - Hybrid Working

JOB SPECIFICATION:
As a Sales Support Executive, you will sit within strong team.

The main responsibilities will be:

  • Working as the main point of contact for customers when passed an order from the sales team.
  • Processing orders and data on the CRM systems.
  • Handling telephonebased customer order queries, managing inbound and outbound calls.
  • Managing backorders and suggesting alternative products for the customer should there be any stock issues.
This is a fulltime role, working Monday - Friday.

You will initially need to be in the office 5 days a week for training and following this, you will need to be in the office 3 days a week, with 2 days at home.


REQUIREMENTS:

Sales Support Executive

  • Previous customer service experience and confidence in handling inbound and outbound calls.
  • Interest in the sales side of a business and confidence in your ability to provide customers with an endtoend, positive experience.
  • Experience within an order processing or similar administration background would be advantageous.


This role will bring a lot of variety and we are looking for people that want to join a well-established, growing company that has a real drive to achieve results.


KEYWORDS:

Sales Administrator, Sales Admin, Sales Support, Customer Service, Retail, Computer literate, Customer Service advisor, data processing, Sales Support Executive.


At XMA we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically.

We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.

XMA is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace.

Qualified applicants will be considered for employment without regard to race, colour, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, or any other status protected by applicable law.

If you have any such requirements please do not hesitate to contact Lucinda Okunor our Diversity and Inclusion Manager.