Customer Administrator

6 months ago


Liverpool, United Kingdom Slater Gordon Full time

**Contract Type: Permanent full time**

**Working Pattern: 5 days a week Monday to Friday, 37.5 hours**

Slater and Gordon are a leading consumer law firm, and our mission is to give people easier access to world class legal services. We are a legal services business powered by technology and led by people that support customers in every step of their case.

Due to continued success, we are now looking for a Legal Administrator join our customer administration team in our friendly and vibrant offices in Liverpool. This is a fast paced and varied role where you will be dealing with the initial processing of RTA claims on behalf of our customers.

**_ This a fantastic opportunity to gain exposure to the legal industry and work for a leading UK Law firm. The Customer Administrator provides high level support to fee earners and other support staff within the practice group, and full training will be provided._**

**Responsibilities to include**:

- Reviewing incoming retainers and completing identity checks if required
- Reviewing all cases for liability prospects and potential conflict of interest
- Obtaining any missing information needed to progress a case
- Completing accurate checks
- Submitting Claim Notification Forms in accordance with MOJ Claims Portal guidelines
- Managing own caseload of files to ensure tasks are being actioned promptly
- Handle inbound and outbound telephone calls to clients & external agents

**About you**:

- Previous customer service or administration experience
- A keen interest in developing a career in the legal industry
- Ability to work in a fast-paced dynamic environment
- Great customer service skills and a willingness to learn.
- Strong organisation and prioritisation skills
- IT literate and good attention to detail

**What we offer in return**:

- The Liverpool office has fantastic transport links, and we offer all our employees free parking, working in a scenic location with beautiful views along the waterfront
- We want our employees to have a great work life balance, which is why we have a 37.5 hour working week, and you work from home when you work a Saturday
- 25 days holiday allowance per year, plus the option to purchase an extra 5 days
- Pension scheme, health cash plan, life assurance and income protection insurance
- The opportunity to develop a rewarding and successful career with an award
- winning law firm and countless opportunities for career progression

**Company Values**: We do what we say we will. We own it. We sort it. We don’t wait, we create. We respect and encourage each other. We make time to live

For further enquiries relating to this vacancy please contact:


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