Customer Legal Administrator

3 months ago

Liverpool, United Kingdom Slater Gordon Full time

**Customer Legal Administrator - Slater & Gordon**

**Location: Brunswick Business Park, Liverpool, L3 4UU**

**Salary: £Competitive**

**Contract Type: Permanent full time**

**Working Pattern: 5 days a week Monday to Friday, 37.5 hours**

Slater and Gordon are a leading consumer law firm, and our mission is to give people easier access to world class legal services. We are a legal services business powered by technology and led by people that support customers in every step of their case.

Due to continued success, we are now looking for a Legal Administrator join our customer administration team in our friendly and vibrant offices in Liverpool. This is a fast paced and varied role where you will be dealing with the initial processing of RTA claims on behalf of our customers.
- This a fantastic opportunity to gain exposure to the legal industry and work for a leading UK Law firm. The Customer Administrator provides high level support to fee earners and other support staff within the practice group, and full training will be provided._

**Responsibilities to include**:

- Reviewing incoming retainers and completing identity checks if required
- Reviewing all cases for liability prospects and potential conflict of interest
- Obtaining any missing information needed to progress a case
- Completing accurate checks
- Submitting Claim Notification Forms in accordance with MOJ Claims Portal guidelines
- Managing own caseload of files to ensure tasks are being actioned promptly
- Handle inbound and outbound telephone calls to clients & external agents

**About you**:

- Previous customer service or administration experience
- A keen interest in developing a career in the legal industry
- Ability to work in a fast-paced dynamic environment
- Great customer service skills and a willingness to learn.
- Strong organisation and prioritisation skills
- IT literate and good attention to detail

**What we offer in return**:

- The Liverpool office has fantastic transport links, and we offer all our employees free parking, working in a scenic location with beautiful views along the waterfront
- We want our employees to have a great work life balance, which is why we have a 37.5 hour working week, and you work from home when you work a Saturday
- 25 days holiday allowance per year, plus the option to purchase an extra 5 days
- Pension scheme, health cash plan, life assurance and income protection insurance
- The opportunity to develop a rewarding and successful career with an award
- winning law firm and countless opportunities for career progression

**Company Values**: We do what we say we will. We own it. We sort it. We don’t wait, we create. We respect and encourage each other. We make time to live

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