Customer Support Administrator

5 months ago


Liverpool, United Kingdom Home Bargains Full time

Job Introduction
We are currently recruiting for a Customer Support Administrator to join our Central Operations Team based at our Head Office and Distribution Centre in Gillmoss, Liverpool.

We are looking for someone who is confident in communicating to customers in a professional, calm and helpful manner and takes pride in delivering outstanding customer service.

Job Overview
- Provide support and deliver outstanding customer service to both internal and external customers
- Process customer claims
- General administrative duties
- Maintain computerised records
- Be a Company ambassador, creating a welcoming atmosphere for customers and employees
- Maintenance of confidentiality of information in compliance with General Data Protection Regulation
- Contribute to the continuous improvement of internal systems and practices
- Other duties in accordance with role and within remit of skill base

Minimum Criteria To Apply
- Good knowledge and understanding of customer service within retail
- Outstanding written and verbal communication skills are essential
- Experience of working in a customer service environment
- Computer proficient (Microsoft Office, Internet Explorer)
- Excellent judgement and ability to solve problems
- Ability to work as part of a team

About The Company
TJ Morris Limited trading as Home Bargains is a privately owned family run discount retailer selling top brands at the lowest possible price on the UK high street.

Having started more than 40 years ago in Liverpool our customers continue to be at the heart of everything we do and throughout our 580 stores we have over 4.5 million customers each week.

With plans to increase our store portfolio to 900 stores throughout the UK we are a fast-paced retailer opening 50 stores a year (nearly one every weekend) - and we wouldn't have it any other way

Package
- £21,704 per annum
- 37.50 hours per week, working Monday - Friday and also 1 Saturday every 4 weeks
- Site based in Liverpool Head Office
- 5.6 weeks paid holiday per year including bank and public holiday allowance rising to 6.6 weeks upon 5 years' service
- Contributable Company pension scheme

**Employee benefits**:

- **MyHB employee benefits platform with access to**:

- Retail and leisure discounts plus hundreds more
- Free Financial Advice
- Bank your savings into an ISA
- 24/7 confidential counselling and advice line
- Low cost voluntary insured health plans
- Onsite subsidised Health and Fitness Centre
- Onsite canteen
- 10% store discount
- Access to social and sporting events
- Free car parking


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