Customer Service Administrator

5 months ago


Liverpool, United Kingdom Equiniti Full time

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Role Summary

MyCSP are currently looking for ambitious and motivated people who will join our energetic telephony-based Pension Administration team. Based in the heart of Liverpool City Centre, we are a well-established pension administrator with over 1.5 million customers across the UK. We pride ourselves on giving the very best service to all our customers and we're now hiring.

We're a pension company with a difference; 25% owned by the employees, with the remaining shares owned by our private sector partner EQ Paymaster. We focus on providing first class service to our members. You will be the first point of contact for our callers, discussing everything from joining the pension scheme to retirement and beyond.

Full training will be provided, so you'll be able to handle every call confidently and provide exceptional customer service.

The role is not sales-related but you will have realistic key performance indicators to meet. Our working hours are on a rotational basis that cover the hours of 08:30 - 17:30 Monday to Friday, which supports our commitment to a healthy work/life balance.

You'll be joining a highly engaged and dynamic organisation, which is passionate about delivering excellent customer service. You will be part of a collaborative Enquiry Centre, with constant support from experienced colleagues.

Key Responsibilities/Expectations:

  • Great customer service and communication skills
  • Excellent attention to detail
  • Ability to resolve members' telephone enquiries, based on a competent working knowledge of the pension schemes, gained through our in-house training programme
  • Excellent attendance and time-keeping
  • GCSE (or equivalent) Maths and English Grade C or above
  • Ability to form good working relationships
  • Applicants must have resided in the UK for at least 5 years

In return for your commitment and hard work we offer internal development opportunities coupled with a generous and competitive benefits package that includes.

  • 28 days holiday + Bank Holidays
  • Buy up to 3 additional days annual leave
  • Annual performance related bonus
  • Eye Care Vouchers
  • Life Assurance
  • MyCSP Discount- 7.5% off major retailers
  • Possible annual dividend
  • Travel Season Ticket Advance Payment
  • Pension Scheme - matching up to 10% contribution
  • Scope for a more varied role as experience is gained

Are you passionate about providing excellent customer service? Are you a team player who's looking to start a career in an enthusiastic Enquiry Centre? If you've answered yes to both then please apply We look forward to meeting you

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks



  • Liverpool, United Kingdom Crown Commercial Service Full time

    **Details**: **Reference number**: - 328363**Salary**: - £24,465- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer**Contract type**: - Fixed Term**Length of employment**: - Until Aug 24**Type of role**: - Contact Centre**Working pattern**: - Flexible working, Full-time**Number of jobs...


  • Liverpool, United Kingdom Crown Commercial Service Full time

    **Position**:Customer Service Advisor **Band**:1 **Salary**: £22,758 **Location**:Liverpool/Birmingham/Newport/Norwich **Term**:Fixed Term (12 months) **Closing Date: 25/07/23** - Do you want to work in a busy, successful environment and join an innovative organisation? Are you looking for a role that will support you and develop your skills within...


  • Liverpool, United Kingdom BLOOMING PARTNERS LIMITED Full time

    We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Administrator. In this role, you will play a crucial part in ensuring customer satisfaction by efficiently managing customer inquiries, resolving issues, and maintaining accurate records. If you have excellent communication skills, a passion for customer...


  • Liverpool, Liverpool, United Kingdom AWD online Full time

    We are seeking a skilled Administrative Assistant to join our team at AWD online in a full-time, permanent position. The ideal candidate will possess excellent customer service, administrative, and organisational skills.The successful candidate will be responsible for providing exceptional customer support and correspondence services, including responding to...


  • Liverpool, United Kingdom Equiniti Full time

    Management Level I Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our...


  • Liverpool, United Kingdom Equiniti Full time

    Management LevelIEquiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our...


  • Liverpool, United Kingdom Raewyn Consultancy Full time

    **We are currently recruiting for an experienced Claims and Customer Service Administrator to join our client based in Liverpool City Centre.** **The role is working for an award-winning company who are the largest provider of their service in the UK. They are recognised as a five-star provider by their community and are rated as excellent on Trustpilot....


  • Liverpool, United Kingdom Equiniti Full time

    Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are...


  • Liverpool, United Kingdom Equiniti Full time

    Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are...

  • Customer Administrator

    6 months ago


    Liverpool, United Kingdom Slater Gordon Full time

    **Contract Type: Permanent full time** **Working Pattern: 5 days a week Monday to Friday, 37.5 hours** Slater and Gordon are a leading consumer law firm, and our mission is to give people easier access to world class legal services. We are a legal services business powered by technology and led by people that support customers in every step of their...


  • Liverpool, Liverpool, United Kingdom Crown Commercial Service Full time

    Job SummaryThis is an exciting opportunity to begin a career in customer service with Crown Commercial Service. In this role, you will work as part of a fast-paced customer service team and undertake the Level 2, Customer Service Practitioner Apprenticeship.As a customer service advisor, you will be responsible for providing an efficient and effective single...

  • Site Administrator

    6 months ago


    Liverpool, United Kingdom Cleansing Service Group Full time

    Cleansing Service Group Ltd is a nationwide award winning waste management company specialising in the transport and disposal of both hazardous and non-hazardous waste. A fantastic opportunity has arisen for a Site Administrator to join this national, award winning company. This is an exciting time to join our team; we are currently expanding due to our...


  • Liverpool, Liverpool, United Kingdom Crown Commercial Service Full time

    Job SummaryThis is an exciting opportunity to join the Crown Commercial Service as a Customer Service Advisor. In this role, you will work as part of a fast-paced Customer Service team and undertake the Level 2, Customer Service Practitioner Apprenticeship.An Apprenticeship provides work-based, on-the-job training and development. The training is fully...


  • Liverpool, Liverpool, United Kingdom Crown Commercial Service Full time

    Role OverviewWe are seeking an enthusiastic and detail-oriented Customer Service Specialist to join our team at the Crown Commercial Service.About the RoleThis is a fantastic opportunity for a motivated individual to start their career in customer service. As a Customer Service Specialist, you will be responsible for providing high-quality support to...

  • Customs Administrator

    5 months ago


    Liverpool, United Kingdom Pertemps Network Group Full time

    **Customs Administrator**: - 8201012401 Applicants **£24,000 Per Annum** - Full Time**Permanent** **Liverpool, Merseyside** **Administration** **Job Description**: **Customs Administrator** **Liverpool** **£24,000 basic salary** **Monday to Friday 9:00am to 5:30pm** **Permanent** An international logistics company in Liverpool are currently seeking a...

  • Customs Administrator

    6 months ago


    Liverpool, United Kingdom BM Stores Full time

    **We have an exciting new opportunity to join our busy Customs Team** as a Customs Administrator**. Based full time at our** Support Centre offices in Speke, Liverpool (L24), this is a permanent role.** As a Customs Administrator, you'll provide support to the Customs Department, arranging customs clearance of all consignments to meet business...

  • Site Administrator

    5 months ago


    Liverpool, United Kingdom Cleansing Service Group Full time

    **Our Vison is to be the best people who work together for a Cleaner, Safer future where everyone can thrive.** Would you like to join our team here at CSG and make a difference to the environment? We are seeking passionate individuals who would take pride in promoting sustainable waste management practices to help make sure the UK carbon footprint is...

  • Site Administrator

    6 months ago


    Liverpool, United Kingdom Cleansing Service Group Full time

    **Our Vison is to be the best people who work together for a Cleaner, Safer future where everyone can thrive.** Would you like to join our team here at CSG and make a difference to the environment? We are seeking passionate individuals who would take pride in promoting sustainable waste management practices to help make sure the UK carbon footprint is...

  • Career Starter

    2 weeks ago


    Liverpool, Liverpool, United Kingdom Rentokil Initial Full time

    OverviewRentokil Initial is a leading business services company in the UK, delivering exceptional services to our customers.We are currently seeking an Admin Apprentice to join our team in Liverpool. As an Admin Apprentice, you will play a crucial role in supporting our sales administration for the North West, North Wales, and Scotland areas.


  • Liverpool, Liverpool, United Kingdom Crown Commercial Service Full time

    Job SummaryJoin Crown Commercial Service as a Customer Service Senior Advisor and embark on a rewarding career in customer-facing environments.About the RoleThis is an exciting opportunity to begin a career in Customer Service, working as part of a fast-paced Customer Service team and undertaking a Level 3 Customer Service Specialist Apprenticeship. As a...