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Customer Service Administrator

5 months ago

Liverpool, United Kingdom Equiniti Full time

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Role Summary

MyCSP are currently looking for ambitious and motivated people who will join our energetic telephony-based Pension Administration team. Based in the heart of Liverpool City Centre, we are a well-established pension administrator with over 1.5 million customers across the UK. We pride ourselves on giving the very best service to all our customers and we're now hiring.

We're a pension company with a difference; 25% owned by the employees, with the remaining shares owned by our private sector partner EQ Paymaster. We focus on providing first class service to our members. You will be the first point of contact for our callers, discussing everything from joining the pension scheme to retirement and beyond.

Full training will be provided, so you'll be able to handle every call confidently and provide exceptional customer service.

The role is not sales-related but you will have realistic key performance indicators to meet. Our working hours are on a rotational basis that cover the hours of 08:30 - 17:30 Monday to Friday, which supports our commitment to a healthy work/life balance.

You'll be joining a highly engaged and dynamic organisation, which is passionate about delivering excellent customer service. You will be part of a collaborative Enquiry Centre, with constant support from experienced colleagues.

Key Responsibilities/Expectations:

  • Great customer service and communication skills
  • Excellent attention to detail
  • Ability to resolve members' telephone enquiries, based on a competent working knowledge of the pension schemes, gained through our in-house training programme
  • Excellent attendance and time-keeping
  • GCSE (or equivalent) Maths and English Grade C or above
  • Ability to form good working relationships
  • Applicants must have resided in the UK for at least 5 years

In return for your commitment and hard work we offer internal development opportunities coupled with a generous and competitive benefits package that includes.

  • 28 days holiday + Bank Holidays
  • Buy up to 3 additional days annual leave
  • Annual performance related bonus
  • Eye Care Vouchers
  • Life Assurance
  • MyCSP Discount- 7.5% off major retailers
  • Possible annual dividend
  • Travel Season Ticket Advance Payment
  • Pension Scheme - matching up to 10% contribution
  • Scope for a more varied role as experience is gained

Are you passionate about providing excellent customer service? Are you a team player who's looking to start a career in an enthusiastic Enquiry Centre? If you've answered yes to both then please apply We look forward to meeting you

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks